30 Day Money Back Guarantee
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Why You Should Get a Plan
Replacing a water service line costs an average of $2,661.*
If your water service line fails, it can cause:
- low water pressure
- water leaks in your basement
*National average repair costs within the HomeServe network as of June 2020.
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What's Covered
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fitting external valves
- Fusing
- Welding
- Pipe cutting
- Backfilling of areas disturbed by repairs
- Locating the leak
- Restoration of your pavement, yard, or landscaping disturbed or excavated as part of a covered repair on your property
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Benefits
- Unlimited annual benefit amount
- Exterior Water Service Line: Multiple- service calls ($5,000 per call)
- Water Line Restoration: Multiple- service calls ($1,000 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
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Overview
Water line breakdowns can disrupt your daily life, but a plan from HomeServe can help get your broken line fixed promptly by a local, trusted professional. Simply call the 24/7 emergency hotline to schedule a covered repair and we'll send help your way. Plus, you rest easy knowing your work is guaranteed for one year.
A repair plan from HomeServe helps you rest easy when an unexpected water line emergency happens, helping to restore your home's fresh water supply, with no out-of-pocket expense to you for covered repairs up to the benefit amount. Protection covers all types of pipes, regardless of age or material plus a benefit amount to cover restoration to your pavement, yard or landscaping disturbed by the covered repair.
Important coverage information
Eligible
- An owner of both a residential single structure permanently secured to the ground and the land it is located on
Not Eligible
- If your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners’ association or the like
Exclusions
- Branch lines, frozen lines, any tanks or appliances, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Eligibility: An owner of both a residential single structure permanently secured to the ground and the land it is located on may be eligible for coverage. You are not eligible if your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners’ association or the like.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility, from your property boundary or external wall of your well casing to the external wall of your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Restoration to your pavement, yard or landscaping disturbed as part of a covered repair is included, up to the benefit limit
Not covered: Branch lines, frozen lines, any tanks or appliances, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe or visiting www.homeserve.com. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a refund of 90% of the unearned pro rata price (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility, from your property boundary or external wall of your well casing to the external wall of your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Restoration to your pavement, yard or landscaping disturbed as part of a covered repair is included, up to the benefit limit
Not covered: Branch lines, frozen lines, any tanks or appliances, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe or visiting www.homeserve.com. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a refund of 90% of the unearned pro rata price (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What should I know about Exterior Water Service Line Plus Coverage?
Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility, from your property boundary or external wall of your well casing to the external wall of your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Restoration to your pavement, yard or landscaping disturbed as part of a covered repair is included, up to the benefit limit. Not covered: Branch lines, frozen lines, any tanks or appliances, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
HomeServe USA Repair Management (Florida) Corp. ("HomeServe"), license number P129179, with corporate offices located at 7134 Lee Highway, Chattanooga, TN 37421, is an independent company separate from FPLNW. FPLNW is not responsible for the service plans offered by HomeServe and its affiliates. HomeServe offers this optional service plan as an authorized representative of the service contract provider, Northcoast Warranty Services, 800 Superior Avenue E, 21st Floor, Cleveland, OH 44114. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from FPLNW.
Disclosure/Rebate Schedule: HomeServe USA Repair Management (Florida) Corp. (HSRMF) will offer the purchasers of the following home service contracts (sold in connection with HSRMF's relationship with FPL Energy Services) an instant rebate for these home warranty products provided by ServicePlan of Florida, Inc. Cooling System Plans: For the cooling system plan which covers heat pumps, HRMF will be rebating a portion of its sales commission in the amount of $14.99 per month for one year, or 50% of the cost of the plan. For the cooling system plan which covers heat pimps and provides an annual tune up, HSRMF will be rebating a portion of its sales commission in the amount of $18.99 per month for one year or 50% of the cost of the plan.
Other Plans: HSRMF will be rebating a portion of its sales commission in the amount of $.50 per month for one year for: Water Service Line Coverage, Sewer Septic Line Coverage, Internal Plumbing and Drainage Coverage, Water Heater Coverage. Customers will realize these rebates in the form of a reduced price in the first year for their cooling system coverage plan. The amount of and the availability of the rebate will by no means depend upon the age, sex, place of residence, race, nationality, ethnic origin, marital status, or occupation of the consumer. The rebate will be available to all customers purchasing this coverage.
Exterior Water Service Line Plus Coverage for only $4.99/mo.