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About HomeServe and Duquesne Light Company

Home emergency repairs can be expensive and time-consuming. Duquesne Light Company has partnered with HomeServe to help eligible customers be prepared and have the best possible service in the case of such a breakdown. With a repair plan from HomeServe, you can get access to our 24/7 hotline where you can schedule a repair for the major systems in and around your home.


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Annual Benefit
  • Exterior Water Service Line - Unlimited
Service
  • Exterior Water Service Line: Multiple service calls up to annual benefit
Annual Benefit
  • Exterior Sewer/Septic Line - $10,000
Service
  • Exterior Sewer/Septic Line: Multiple service calls up to annual benefit

Eligible

  • An owner of both a residential single structure permanently secured to the ground and the land it is located on
Additional limitations apply. See more. See less

Not Eligible

  • If your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners’ association or the like. In IA, properties with more than 4 dwelling units are not eligible
Additional limitations apply. See more. See less

Exclusions

  • Branch lines, frozen lines, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of both a residential single structure permanently secured to the ground and the land it is located on may be eligible for coverage. You are not eligible if your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners’ association or the like. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility, from your utility’s responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning pressure reducing valves and backflow prevention devices is also covered.
Not Covered: Branch lines, frozen lines, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
DLC Above Ground Electric Service
Basically, DLC maintains the wire that delivers electricity from the utility pole on your street to your home and the meter that measures your power usage. It is also important to note that while DLC maintains the service-drop wire, the customer is responsible for having any vines or tree branches pruned or removed from the service-drop area that may interfere with your electric service. For your personal safety and the safety of those you may hire, qualified line clearance tree professionals must be used to remove any vegetation around energized wires.


1. Service Drop - While DLC maintains the service-drop wire, you are responsible for pruning or removing any tree branches or vegetation that may interfere with your electric service.

2. Point of Attachment - We provide the anchor - known as a "one point" - that attaches the service drop to the home.

3. Weatherhead and Service Entrance Cable - You are responsible for the weatherhead and the wire that runs along the outside of your home into the meter, as well as from the meter to your service panel or fuse box. The weatherhead protects the service entrance cable from weather conditions.

4. Meter Base - The metal box that houses the meter is the customer's responsibility.

5. Meter - DLC owns and maintains the meter.

6. Service Panel or Fuse Box - You are responsible for the box, the circuit breaker or fuses, and all of the wiring inside the home.

HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 7134 Lee Highway, Chattanooga, TN 37421, is an independent company separate from Duquesne Light Company. Duquesne Light Company is not responsible for the service plans offered by HomeServe and its affiliates. HomeServe offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Duquesne Light Company.

Important information for Duquesne Light Company Customers 
Take action to help protect your finances from an unexpected breakdown. 

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