Why You Should Get a Plan
Replacing a water service line costs an average of $2,661.*
If your water service line fails, it can cause:
- a visible water leak in your yard
- water leaks in your basement
- low water pressure
Most basic homeowners insurance and local utilities or municipalities do not cover repairing or replacing the exterior water service line that is damaged due to normal wear and tear, not accident or negligence. Buried pipes break—protect yours with an affordable plan from HomeServe and get protection from high repair costs with access to our 24/7 hotline where you can schedule a repair for your exterior water service line. If you're unsure about your responsibility for the exterior water service line on your property, contact your municipality or local water company.
*National average repair costs within the HomeServe network as of June 2020. The service line beyond the property boundary may be an additional responsibility of the homeowner.
- Excavation to expose pipe
- Pipe replacement or repair
- Locating the leak
- Restoration to any area disturbed by the repair that is on your property and outside your residence. See Terms & Conditions for more information
- Unlimited annual benefit amount
- Unlimited service calls (Unlimited per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
As your home ages, so does the exterior water service line that brings fresh water to your house. If this line breaks or leaks due to ground shifting, pipe aging, corrosion or extreme temperatures, you could be faced with an expensive repair bill. There's no way to prevent a water service line emergency.
Basic homeowners insurance does not typically cover damage due to normal wear and tear. Be prepared with an affordable repair plan called Water Line Replacement Program. This optional coverage provides unlimited annual benefit amount for covered repairs.
Important coverage information
Benefit Details: Coverage provides as many service calls as you need for the covered cost to repair or replace a single leaking, low pressure, or blocked exterior water service line, for which you have sole responsibility, from your utility's responsibility to the water meter or main shut-off valve inside your home, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Any water line that branches off the main water service line, remote meter vaults; shared line that provides service to multiple properties or secondary buildings; line connected to well, cistern or not connected to a water company system; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid), where applicable.
Renewal: Your coverage is based on an annual contract and is billed on a monthly basis through your utility bill. Your service agreement will be automatically renewed annually at the then-current renewal price. HomeServe is an independent company, separate from your utilities company, providing emergency home repair services and protection solutions to homeowners across the U.S.
Frequently asked questions
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Duquesne Light Company and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Duquesne Light Company.
Water Line Replacement Program for only $4.99/mo.