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About Dominion Energy, Inc. and HomeServe

Dominion Energy, Inc. has partnered with HomeServe to offer home repair plans to help eligible customers be prepared and have the best possible service in the case of an unexpected breakdown. 



Eligible

  • An owner of both a residential home permanently secured to the ground and the land it is located on
  • Residential homeowner with sole responsibility for the exterior sewer/septic service line.
  • Residential homeowner with sole responsibility for the exterior sewer/septic service line
  • You must be eligible for Sewer Line Preferred Restoration Coverage
  • You must be enrolled in Water Line Replacement Coverage to be eligible for Water Line Preferred Restoration Coverage
Additional limitations apply. See more. See less

Not Eligible

  • If you are aware of any pre-existing conditions, defects or deficiencies with your exterior water service line prior to enrollment
  • Recreational vehicles or homes on wheels and properties used for commercial purposes
  • If you are aware of any pre-existing conditions, defects or deficiencies with your exterior sewer/septic line prior to enrollment
  • If you are aware of any pre-existing conditions, defects or deficiencies with your exterior sewer/septic line, or have had any roots removed from your exterior sewer/septic line prior to enrollment
  • If you are aware of any pre-existing conditions, defects or deficiencies with your exterior water service line
Additional limitations apply. See more. See less

Exclusions

  • Repair to any water line that branches off the main water service line, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
  • Septic tanks; leaching fields; pumps and grinders; any non-conforming drain line, such as a basement or storm drain; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
  • Any additional restoration to: an entire paved surface in order to match color or texture; any portion of your property that you share with or is owned by a third party or is covered by a homeowners', condominium or like association; outbuildings; sprinkler/irrigation systems, ponds, waterfalls, or other water structures, fields, meadows, pastures or wooded areas; sod, grass, shrubs, or trees that have died or failed to grow due to lack of ongoing care or maintenance; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of both a residential home permanently secured to the ground and the land it is located on may be eligible for coverage. Recreational vehicles or homes on wheels and properties used for commercial purposes are not eligible for coverage. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your exterior water service line prior to enrollment. If you live in a development community with a condominium, co-op or homeowners association, your exterior water service line may not be an individual homeowner’s responsibility, so please check with your association before accepting this coverage.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking, low pressure, or permanently blocked exterior water service line, for which you have sole responsibility, from your property boundary or external wall of your well casing to the external wall of your home, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Repair to any water line that branches off the main water service line, thawing of frozen pipes, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your form is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract. For E-Z Pay, credit card or debit card customers: regardless of the payment frequency you select, your service agreement will be automatically renewed annually on the same payment terms you selected, at the then-current renewal price.
Eligibility: An owner of both a residential home permanently secured to the ground and the land it is located on may be eligible for this coverage. Recreational vehicles or homes on wheels and properties used for commercial purposes are not eligible for coverage. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your exterior sewer/septic line, or have had any roots removed from your exterior sewer/septic line prior to enrollment. If you live in a development community with a condominium, co-op or homeowners association, your exterior sewer/septic line may not be an individual homeowner’s responsibility, so please check with your association before accepting this coverage.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking or permanently blocked sewer line, for which you have sole responsibility, that takes wastewater away from the external wall of your home up to your property boundary, or septic line that takes wastewater away from the external wall of your home up to the point of connection to the septic tank on your property, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Septic tanks; leaching fields; pumps and grinders; any non-conforming drain line, such as a basement or storm drain; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your form is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period. Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable).
Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Eligibility: You must be enrolled in the Sewer Line Repair Program (the Base Plan) to be eligible for the Sewer Line Preferred Restoration Program. You are not eligible for Sewer Line Preferred Restoration for any pre-existing damages, excavations or disturbances to your property.
Benefit Details: In addition to the basic restoration provided in your Base Plan, your pavement, yard or landscaping disturbed or excavated as part of a repair covered under your Base Plan is eligible for additional restoration, up to the benefit amount, including: sod; mulch; shrubs not exceeding 5 gallons; trees not exceeding 6 feet; resetting bricks and stones for sidewalks, driveways, walls, and patios; and patching or repairing asphalt or concrete sidewalks, driveways, steps, porches, and patios.
Not covered: Any additional restoration to: an entire paved surface in order to match color or texture; any portion of your property that you share with or is owned by a third party or is covered by a homeowners', condominium or like association; outbuildings; sprinkler/irrigation systems, ponds, waterfalls, or other water structures, fields, meadows, pastures or wooded areas; sod, grass, shrubs, or trees that have died or failed to grow due to lack of ongoing care or maintenance; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract. Regardless of the payment frequency you select, your policy will be automatically renewed annually on the same payment terms selected, at the then-current renewal price. Your coverage will remain in effect unless you contact HomeServe to discontinue. HomeServe is an independent company, separate from your utilities company, providing home repair services and protection solutions to homeowners across the U.S.
Eligibility: You must be enrolled in the Water Line Replacement Program (the Base Plan) to be eligible for the Water Line Preferred Restoration Program. You are not eligible for Water Line Preferred Restoration for any pre-existing damages, excavations or disturbances to your property.
Benefit Details: In addition to the basic restoration provided in your Base Plan, your pavement, yard or landscaping disturbed or excavated as part of a repair covered under your Base Plan is eligible for additional restoration, up to the benefit amount, including: sod; mulch; shrubs not exceeding 5 gallons; trees not exceeding 6 feet; resetting bricks and stones for sidewalks, driveways, walls, and patios; and patching or repairing asphalt or concrete sidewalks, driveways, steps, porches, and patios.
Not covered: Any additional restoration to: an entire paved surface in order to match color or texture; any portion of your property that you share with or is owned by a third party or is covered by a homeowners', condominium or like association; outbuildings; sprinkler/irrigation systems, ponds, waterfalls, or other water structures, fields, meadows, pastures or wooded areas; sod, grass, shrubs, or trees that have died or failed to grow due to lack of ongoing care or maintenance; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid, where applicable.)
Renewal: The plan is annual. For credit card or debit card customers, unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms. Payments are automatically debited from the bank/checking account of your choice as your payment becomes due. HomeServe is an independent company, separate from your utilities company.

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day waiting period you will receive the Terms and Conditions to help you decide if coverage is right for you.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.

HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 7134 Lee Highway, Chattanooga, TN 37421, is an independent company separate from Dominion Energy. Dominion Energy is not responsible for the service plans offered by HomeServe and its affiliates. HomeServe offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Dominion Energy.

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