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About HomeServe and Dominion Energy, Inc.

Dominion Energy, Inc. has partnered with HomeServe to offer home repair plans to help eligible customers be prepared and have the best possible service in the case of an unexpected breakdown. 

 



+Gas Line Coverage is being offered at $2.49 per month—a savings of 50% off the first year. Savings compared to renewal price.

^Essential Line Coverage includes coverage for Gas Line Coverage and Water Line Replacement Program. Water Line Replacement Program is being offered at $2.49/month-a savings of 50% off the first year. Gas Line Coverage is being offered at $2.49 per month—a savings of 50% off the first year. All savings compared to renewal price.

*Essential Home Coverage includes coverage for Gas Line Coverage, Water Line Replacement Program and Water Heater Repair and Replacement Coverage. Water Heater Repair and Replacement Coverage is being offered at $6.95/month. Water Line Replacement Program is being offered at $2.49/month-a savings of 50% off the first year. Gas Line Coverage is being offered at $2.49 per month—a savings of 50% off the first year. All savings compared to renewal price.

Eligible7081 5421 5400

  • An owner of both a residential single structure permanently secured to the ground and the land it is located on including single-family home, townhomes and multi-family homes. If you own a multi-family home or multiple housing units, you must provide the specific mailing address for each service agreement you purchase
  • An owner of a residential single structure, or a unit within a structure, that is not intended to be moved
  • An owner of a single residential structure that includes multiple units
  • Residential homeowner with sole responsibility for the electric, natural gas or propane water heater
Additional limitations apply. See more. See less

Not Eligible 7081 5421 5400

  • Recreational vehicles or homes on wheels and properties used for commercial purposes
  • If you are aware of any pre-existing conditions, defects or deficiencies with your exterior water service line prior to enrollment
  • If your entire gas line is shared with any third party or covered by a homeowners’, condominium or like association
  • Recreational vehicles and properties used for commercial purposes
  • If you are aware of any pre-existing conditions, defects or deficiencies with your gas line prior to enrollment
  • Mobile, manufactured and multi-unit dwellings: may be eligible so please see Eligibility section below for details
Additional limitations apply. See more. See less

Exclusions7081 5421 5400

  • Branch lines, frozen lines, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
  • Repair and replacement of appliances and fixtures, including fireplaces, fire logs, and fire pits; private gas wells or lines not supplied by a utility; movement or replacement of the meter, unless required by local code and it is directly related and necessary to complete a covered repair; gas pressure regulating devices; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
  • Removal or disposal of old water heater; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of both a residential single structure permanently secured to the ground and the land it is located on may be eligible for coverage. You are not eligible if your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners' association or the like. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line for which you have sole responsibility, from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Branch lines, frozen lines, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed on a monthly basis through your utility bill.
Eligibility: An owner of a residential single structure, or a unit within a structure, that is not intended to be moved may be eligible for coverage. This includes single family homes (inclusive of manufactured housing), townhomes and apartments. An owner of a single residential structure that includes multiple units may also be eligible. If you own a multifamily residence, you must provide the specific unit mailing address for each service agreement you purchase. If your gas line extends beyond the walls of your home, you must own the land on which the gas line is located. Recreational vehicles and properties used for commercial purposes are not eligible. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your gas line prior to enrollment. If your entire gas line is shared with any third party or covered by a homeowners', condominium or like association, then you are not eligible.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking or broken gas line, for which you have sole responsibility, from your utilities responsibility or external propane tank outlet connection up to and including the connectors to each natural gas/propane appliance on your property, whether inside or outside your residence, up to and including the appliance connectors on the extension gas lines that exit your residence, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Repair and replacement of appliances and fixtures, including fireplaces, fire logs, and fire pits; private gas wells or lines not supplied by a utility; movement or replacement of the meter, unless required by local code and it is directly related and necessary to complete a covered repair; gas pressure regulating devices; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid), where applicable.
Renewal: Your coverage is based on an annual contract and is billed on a monthly basis. Your service agreement will be automatically renewed annually at the then-current renewal price. HomeServe is an independent company, separate from your utility company providing emergency home repair services and protection solutions to homeowners across the U.S.
Eligibility: An owner of a residential single structure, or a unit within a structure, that is not intended to be moved may be eligible for coverage. This includes single family homes (inclusive of manufactured housing), townhomes, condominiums and mobile homes. Recreational vehicles and properties used for commercial purposes are not eligible. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your water heater prior to enrollment, or if your water heater is commercial grade, instant-on, low boy gas, larger than 66 gallon, tabletop, tankless, solar, or designed or used for the recirculation of potable water as part of a heating system, (e.g. Apollo and MoreFlow). If you do not buy a plan for every water heater you own, the largest water heater serving the main/first floor of your home will be covered unless you call to designate a different water heater within 30 days of enrollment. If your entire water heater is shared with any third party or covered by a homeowners', condominium or like association, then you are not eligible. Only the following standard water heaters are eligible: electric: 30 and 66 gallon; 30 and 40 gallon 110V or 220V single element; 40 and 66 gallon tall or low boy dual element; 40 and 66 gallon tall gal; 40 and 66 gallon mobile home type. gas: 40 and 66 gallon including power vent/direct vent; 40 and 66 gallon mobile home type.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a standard electric or gas water heater, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. There is a $25 fee per service call.
Not covered: Removal or disposal of old water heater; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your form is processed, and there is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. There is a 90-day waiting period before you can make a replacement service call. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract. Regardless of the payment frequency you select, your policy will be automatically renewed annually on the same payment terms selected, at the then-current renewal price. Your coverage will remain in effect unless you contact HomeServe to discontinue. HomeServe is an independent company, separate from your utilities company, providing home repair services and protection solutions to homeowners across the U.S.

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is an independent provider of home repair service solutions. For over a decade, we have helped homeowners protect against the expense and inconvenience of water, sewer, electrical, heating, and cooling home emergencies by managing affordable coverage, and offering a quality service. HomeServe, with an A+ rating with the Better Business Bureau, serves more than 4 million homeowners in the U.S. and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair services through leading utility partners, municipalities and directly to consumers.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Dominion Energy and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Dominion Energy Ohio.

Dominion Products and Services, Inc. is an affiliate of Dominion Energy Ohio but not the same company. Dominion Products and Services has partnered with HomeServe to offer home repair plans.

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