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Columbia Service Partners

Columbia Service Partners, Inc.* offers eligible homeowners protection for repairs to the systems through their homes and properties. This program provides repair coverage with no deductible and a 24-hour customer service repair line available 365 days a year to schedule a repair.

Note: IF YOU SMELL NATURAL GAS, leave THE AREA immediately. A sulfur-like or rotten-egg smell may indicate a gas leak. Do not open windows or doors in an attempt to ventilate. Whether the odor is inside or outside, do not use anything that could cause a spark, including cell phones, flashlights, lights, appliances, matches and candles. From a safe location, call 911 and your local natural gas utility, which will dispatch a technician to check on the source of the odor and make the area safe.

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Your home’s gas line may experience a leak due to an aging pipe, valve or fitting. Help get protected against high cost of repairs with a gas line home warranty plan.

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This Plan Includes

  • $8,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Age, corrosion or ground shifting can damage the line that brings fresh water to your home. A water service line warranty plan helps provide protection against expensive repair bills.

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This Plan Includes

  • Unlimited annual benefit amount
  • Exterior Water Service Line: Unlimited service calls (Unlimited per call)
  • Water Service Line Restoration: Unlimited service calls ($1,000 per call)
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Your home’s sewer/septic line can clog or break due to invasive tree roots or shifting soil. Help keep what’s underground covered with a home repair plan.

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This Plan Includes

  • Unlimited annual benefit amount
  • Exterior Sewer/Septic Line: Unlimited service calls (Unlimited per call)
  • Sewer/Septic Line Restoration: Unlimited service calls ($1,000 per call)
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.

* Columbia Service Partners, Inc. (CSP), is an independent company not affiliated with Columbia Gas®. This service plan is not a regulated utility service and is not provided or guaranteed by the utility, Columbia Gas. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Columbia Gas.

CSP, a subsidiary of HomeServe USA Corp. (“HomeServe”), with corporate offices located at 4000 Town Center Boulevard, Suite 400, Canonsburg, PA 15317, offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604.

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