30 Day Money Back Guarantee
Why You Should Get a Plan
Repair or replacement of an exterior water line or sewer/septic line can cost thousands of dollars.*
If your water service or sewer/septic line fails, it can cause:
- water leaks or sewage in your yard
- water leaks or sewage in your basement
- low water pressure
As a homeowner, you may be responsible for the exterior water or sewer/septic line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows the repairs that are performed on these lines and how much licensed and insured plumbers would typically charge.
*National average repair costs as of March 2018. No charge for covered repairs up to your benefit amount. If your home has a private well, coverage also provides protection against repair or replacement of your water service line from the well casing to the external wall of your home.
- Locating the blockage or collapse
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Fitting external valves
- Pipe cutting
- Backfilling of areas disturbed by repairs
- Locating the leak
- Unlimited annual benefit amount
- Exterior Sewer/Septic line: Multiple service calls up to annual benefit
- Water Service Line: Unlimited service calls (Unlimited per call)
- 30-day review period with a money-back guarantee
- One-year guarantee on all covered repairs
As a home ages, so do the exterior water service and sewer/septic lines. Leaks and breaks are usually caused by aging of the pipe, corrosion, extreme temperatures, or settling or shifting of the ground. Because these lines are buried underground on your property and not typically inspected, a failure is almost impossible to predict. If these lines fail, replacement can cost thousands of dollars.
Most basic homeowners insurance doesn't cover repairs to the exterior water service line or sewer/septic line on your property from normal wear and tear. Be prepared with an affordable repair plan called Exterior Line Coverage. Exterior Water Service Line Coverage provides as many service calls as you need with an unlimited annual benefit amount for covered repairs. Exterior Sewer/Septic Line Coverage provides up to $10,000 annually with multiple service calls up to the benefit amount.
Important coverage information
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Exterior Water Service Line: The line from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Exterior Sewer/Septic Line: The sewer line from the external wall of your home up to your utility's responsibility, or septic line from the external wall of your home up to the point of connection to the septic tank on your property. Repair or replacement of non-functioning grinder pumps is also included.
Not covered: Branch lines; frozen lines; septic/collection tanks; leaching fields; non-conforming drain lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances, including natural disasters; excluded damages, including any damages necessary to reasonably access the repair area; correction of, or reimbursement for, any repairs or restorations made by you or anyone you hire; correction or upgrade in order to meet any code, law, regulation or ordinance; any section of your system that you share with a third party or is covered by a homeowners', condominium, or like association; and repair or replacement of any sections or parts of your system that are not stated to be covered in the Terms and Conditions. You agree to resolve disputes related to this plan by arbitration or in small claims court, without resort to class action or jury trial.
Making a Service Call: Your plan starts 30 days after your enrollment is processed. You can make a service call immediately after your plan starts. During the initial 30-day review period you will receive the Terms and Conditions to help you decide if coverage is right for you. Upon renewal/reactivation (if applicable), there is no review period and you can make a service call immediately.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from the City of Baltimore and offers this optional service plan as an authorized representative of the contract issuer, National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from the City of Baltimore.
Exterior Line Coverage for only $4.64/mo.