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Premium Exterior Line Plus

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Premium Exterior Line Plus Rail

$7.42/mo.
$8.25/mo.

Save 10% off

30 Day Money Back Guarantee

Why choose this plan:

  • Unlimited annual benefit amount
  • Drain Cleaning: Multiple service calls up to annual benefit
  • Grinder Pump: Multiple service calls up to annual benefit
  • Water Loss: Multiple- service calls ($500 per call)
  • Exterior Sewer/Septic Line: Multiple service calls up to annual benefit
  • Exterior Water Service Line: Multiple service calls up to annual benefit
  • 30-day review period
  • One-year guarantee on all covered repairs

What's covered

  • Excavation to expose pipe
  • Locating the blockage or collapse
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Backfilling of areas disturbed by repairs
  • Fitting external valves
  • Fusing
  • Locating the leak
  • Pipe cutting
  • Unblocking
  • Welding

Repair or replacement of an exterior water line, sewer/septic line or interior plumbing can cost thousands of dollars‡.

If your water service line, sewer/septic line or interior plumbing fails, it can cause:

  • clogged/backed up drains inside your home
  • water leaks or sewage in your yard

As a homeowner, you may be responsible for the plumbing and drainage lines inside your home and for the water and sewer/septic lines on your property, and you may have to arrange and pay for any necessary repairs. Buried pipes break — protect yours with an affordable plan from HomeServe and get protection from high repair costs with access to our 24/7 hotline where you can schedule repairs. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Overview

A plan from HomeServe offers homeowners relief from the high cost of repairing their exterior water and sewer lines when a breakdown occurs. Simply call the 24/7 emergency hotline to schedule a covered repair and we'll send help your way. Plus, you rest easy knowing your work is guaranteed for one year.

Get professional repair help you can rely on with a plan from HomeServe. All covered repairs are guaranteed for one year, giving you long-lasting peace of mind.

Important coverage information

Eligible

  • To be eligible, you must own the residential single structure and the land it’s on
Additional limitations apply. See more. See less

Not Eligible

  • You are not eligible if your home is a recreational vehicle, intended to be moved, or used for commercial purposes
  • You know of any current problems with your line(s) at enrollment or your line(s) was not installed per code
  • Your entire line(s) is shared with a 3rd party or covered by an association
  • Your sewer/septic line previously had roots removed, failed a system test without resolution
Additional limitations apply. See more. See less

Exclusions

  • Damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances and the following product-specific exclusions. Additional exclusions apply. Technicians must have safe access to the work area. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe.
  • Exterior Water Line: Any tanks or appliances, lines that have failed a proactive inspection or test when no operational failure has occurred, branch lines. Additional exclusions apply. Technicians must have safe access to the work area. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe.
  • Exterior Sewer/Septic Line: Non-conforming drain lines, septic/collection tanks, leaching fields, lines that branch off and do not connect back to the primary system. Additional exclusions apply. Technicians must have safe access to the work area. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe.
Additional limitations apply. See more. See less
Eligibility: To be eligible, you must own the residential single structure and the land it’s on. You are not eligible if your home is a recreational vehicle, intended to be moved, or used for commercial purposes; you know of any current problems with your line(s) at enrollment; your line(s) was not installed per code; your entire line(s) is shared with a 3rd party or covered by an association; your sewer/septic line previously had roots removed, failed a system test without resolution.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following for which you have sole responsibility, that has experienced an operational failure and is damaged due to normal wear and tear, not accident or negligence. Exterior Water Line: The exterior water line from your utility’s responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Reimbursement, up to the benefit amount, for water loss associated with a covered repair is also included. Exterior Sewer/Septic Line: The sewer line from the external wall of your home up to your utility’s responsibility or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home, that cannot be cleared using standard drain cleaning cables or hydro jetting. Repair or replacement of non-functioning grinder pumps or backflow prevention devices is also included.
Not covered: Damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances and the following product-specific exclusions. Exterior Water Line: Any tanks or appliances, lines that have failed a proactive inspection or test when no operational failure has occurred, branch lines. Additional exclusions apply. Exterior Sewer/Septic Line: Non-conforming drain lines, septic/collection tanks, leaching fields, lines that branch off and do not connect back to the primary system. Additional exclusions apply. Technicians must have safe access to the work area. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: You can make a service call immediately after your plan starts, which is 30 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. If you cancel within 30 days before your plan start date, you will not be charged. If you cancel within 30 days after the plan start date, you will get a full refund (less benefits paid). If you cancel 31 or more days after the plan start date, you will get a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.

Frequently asked questions

What's covered?
Coverage provides, up to the applicable benefit limit, to repair or replace the following for which you have sole responsibility, that has experienced an operational failure and is damaged due to normal wear and tear, not accident or negligence.
What's not covered?
Damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances and the following product-specific exclusions. Additional exclusions apply. Technicians must have safe access to the work area. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe.
What should I know about the Exterior Water Line coverage?
What's covered: The exterior water line from your utility’s responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Reimbursement, up to the benefit amount, for water loss associated with a covered repair is also included. Not covered: Any tanks or appliances, lines that have failed a proactive inspection or test when no operational failure has occurred, branch lines. Additional exclusions apply. Technicians must have safe access to the work area. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe.
What should I know about the Exterior Sewer/Septic Line coverage?
What's covered: The sewer line from the external wall of your home up to your utility’s responsibility or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home, that cannot be cleared using standard drain cleaning cables or hydro jetting. Repair or replacement of non-functioning grinder pumps or backflow prevention devices is also included. Not covered: Non-conforming drain lines, septic/collection tanks, leaching fields, lines that branch off and do not connect back to the primary system. Additional exclusions apply. Technicians must have safe access to the work area. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe.
When can I make a service call?
You can make a service call immediately after your plan starts, which is 30 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Charlotte Water and offers this optional service plan as an authorized representative of the service contract provider, CNA Warranty Services, Inc., 151 N Franklin St., Chicago, IL 60606. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Charlotte Water. Charlotte Water and HomeServe entered into a commercial agreement to introduce these plans to Charlotte Water's customers.

Premium Exterior Line Plus for only $7.42/mo.

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