Exterior Sewer/Septic Line Plus Rail
$7.25/mo.
30 Day Money Back Guarantee
Why choose this plan:
- Unlimited annual benefit amount
- Drain Cleaning: Multiple- service calls (Unlimited per call)
- Grinder Pump: Multiple- service calls (Unlimited per call)
- Exterior Sewer/Septic Line: Multiple- service calls (Unlimited per call)
- 30-day review period
- One-year guarantee on all covered repairs
What's covered
- Locating the blockage or collapse
- Unblocking
- Excavation to expose pipe
- Fitting external valves
- Pipe replacement or repair
- Fusing
- Repair or replacement of seals and joints
- Welding
- Pipe cutting
- Backfilling of areas disturbed by repairs
Replacing your sewer/septic line can cost an average of $6,633‡.
If your sewer/septic line fails, it can cause:
- clogged/backed up drains inside your home
- sewage backed up in your yard
- sewage flooding in your basement
As a homeowner, you may be responsible for the sewer/septic line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows the repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.
Overview
An exterior sewer/septic line repair plan gives you peace of mind against surprise breakdowns. If faced with a problem, you call our call center and we'll send a trusted contractor to handle the repair. Plus, we'll foot the bill for covered repairs, up to the benefit amount and your repair is guaranteed for one year.
HomeServe helps eligible homeowners navigate the stress and costs of an exterior sewer/septic line problem, making the repair process easy and affordable. This protection covers all types of pipe material, regardless of how old it is.
Important coverage information
Eligible
- You must own the residential single structure and the land it’s on
Not Eligible
- If your home is a recreational vehicle, intended to be moved, or used for commercial purposes
- You know of any current problems with your line at enrollment
- Your line was not installed per code
- Your entire line is shared with a 3rd party or covered by an association, your line previously had roots removed, failed a system test without resolution, or does not have an easily accessible cleanout
Exclusions
- Non-conforming drain lines, septic/collection tanks, leaching fields, lines that branch off and do not connect back to the primary system, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
Eligibility: To be eligible, you must own the residential single structure and the land it’s on. You are not eligible if your home is a recreational vehicle, intended to be moved, or used for commercial purposes; you know of any current problems with your line at enrollment; your line was not installed per code; your entire line is shared with a 3rd party or covered by an association; your line previously had roots removed, failed a system test without resolution or does not have an easily accessible cleanout.
Benefit Details: Coverage provides, up to the applicable benefit limit, to drain clean, repair, or replace the following for which you have sole responsibility, that has experienced an operational failure and cannot be cleared using standard drain cleaning cables or hydro jetting, and is damaged due to normal wear and tear, not accident or negligence: the sewer line from the external wall of your home up to your utility’s responsibility or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home. Repair or replacement of non-functioning grinder pumps or backflow prevention devices is also included. Technicians must have safe access to the work area.
Not covered: Non-conforming drain lines, septic/collection tanks, leaching fields, lines that branch off and do not connect back to the primary system, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: You can make a service call immediately after your plan starts, which is 30 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. If you cancel within 30 days before your plan start date, you will not be charged. If you cancel within 30 days after the plan start date, you will get a full refund (less benefits paid). If you cancel 31 or more days after the plan start date, you will get a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides, up to the applicable benefit limit, to drain clean, repair, or replace the following for which you have sole responsibility, that has experienced an operational failure and cannot be cleared using standard drain cleaning cables or hydro jetting, and is damaged due to normal wear and tear, not accident or negligence: the sewer line from the external wall of your home up to your utility’s responsibility or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home. Repair or replacement of non-functioning grinder pumps or backflow prevention devices is also included. Technicians must have safe access to the work area.
Not covered: Non-conforming drain lines, septic/collection tanks, leaching fields, lines that branch off and do not connect back to the primary system, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: You can make a service call immediately after your plan starts, which is 30 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. If you cancel within 30 days before your plan start date, you will not be charged. If you cancel within 30 days after the plan start date, you will get a full refund (less benefits paid). If you cancel 31 or more days after the plan start date, you will get a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What's covered?
Coverage provides, up to the applicable benefit limit, to drain clean, repair, or replace the following for which you have sole responsibility, that has experienced an operational
failure and cannot be cleared using standard drain cleaning cables or hydro jetting, and is damaged due to normal wear and tear, not accident or negligence: the sewer line from the external wall of your home up to your utility’s responsibility or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home. Repair or replacement of non-functioning grinder pumps or backflow prevention devices is also included. Technicians must have safe access to the work area.
What's not covered?
Non-conforming drain lines, septic/collection tanks, leaching fields, lines that branch off and do not connect back to the primary system, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional
exclusions apply.
When can I make a service call?
You can make a service call immediately after your plan starts, which is 30 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Charlotte Water and offers this optional service plan as an authorized representative of the service contract provider, CNA Warranty Services, Inc., 151 N Franklin St., Chicago, IL 60606. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Charlotte Water. Charlotte Water and HomeServe entered into a commercial agreement to introduce these plans to Charlotte Water's customers.
Exterior Sewer/Septic Line Plus for only $7.25/mo.