Frequently asked questions

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Charleston Water System and offers this optional service plan as an authorized representative of the service contract provide, CNA Warranty Services, Inc., 151 N Franklin St., Chicago, IL 60606. Your choice of whether to purchase this service plan will not affect the price, availability or terms of utility service from Charleston Water System. Charleston Water System and HomeServe entered into an agreement to introduce these plans to Charleston Water System’s customers.

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