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About HomeServe

Homeserve offers protection plans that can help protect you from the expense and inconvenience of interior and exterior home repairs. If you experience a covered breakdown, these plans can help save a significant amount of money, eliminate the inconvenience of finding a qualified contractor and ensure the job is professionally completed. While HomeServe is not a licensed contractor, the repairs will be conducted by our network of trusted, licensed and reliable local contractors.

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Age, corrosion or ground shifting can damage the line that brings fresh water to your home. A water service line warranty plan helps provide protection against expensive repair bills.

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This Plan Includes

  • $12,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Your home’s sewer/septic line can clog or break due to invasive tree roots or shifting soil. Help keep what’s underground covered with a home repair plan.

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This Plan Includes

  • $6,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Plumbing and drainage line problems can be complicated and expensive to fix. Help protect yourself against the high cost of repairs with a home repair plan.

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This Plan Includes

  • $3,000 annual benefit amount
  • 2 service calls ($1,500 per call)
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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This plan covers both your heating and cooling systems, which can help you deal with the expense of covered repairs.

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This Plan Includes

  • $2,400 annual benefit amount
  • Cooling System Coverage: Multiple service calls up to annual benefit
  • Heating System Coverage: Multiple service calls up to annual benefit
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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You rely on air conditioning to keep your home comfortable and humidity free. Help protect yourself from the cost and hassle of emergency repairs with a home service repair plan.

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This Plan Includes

  • $2,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Power failures or faulty wiring and electrical components can cause power outages. Protect yourself from the high cost of repairs with a home service repair plan from HomeServe.

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This Plan Includes

  • $1,250 annual benefit amount
  • Multiple service calls up to annual benefit
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Problems with your water heater can be a major inconvenience. Stay in hot water with a home service repair plan and get protection help from the high cost of repairs.

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This Plan Includes

  • $1,000 annual benefit amount
  • Water Heater Repair: Multiple service calls up to annual benefit
  • Water Heater Replacement: Multiple service calls up to annual benefit
  • 90-day wait applies for water heater replacement
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact your utility or municipality to cancel if you find they provide similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured plumbers perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.

Important information for homeowners.
Take action to help protect your finances from an unexpected breakdown. 

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HomeServe NA Insurance Services (“HomeServe”), also known as Home Emergency Insurance Solutions, California License #0F79326, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from California Water Service and offers and administers this optional home protection plan as an authorized representative of AMT Home Protection Company, 800 Superior Avenue, Cleveland, Ohio 44114, the protection plan issuer. Your choice of whether to purchase this plan will not affect the price, availability or terms of service from California Water Service. California Water Service and HomeServe entered into an agreement to introduce these plans to California Water Service customers.

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