After considering several companies that offer this type of protection, Black Hills Energy recommends HomeServe to its customers interested in purchasing a protection plan for their home.
- Gas Line Coverage - $8,000
- Gas Line Coverage: Multiple service calls up to annual benefit
- Exterior Water Service Line - $7,000
- Exterior Water Service Line: Multiple service calls up to annual benefit
Eligible
- To be eligible, you must own the residential single structure or a unit within a structure
Not Eligible
- If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your gas line before enrollment; or your gas line is shared with a 3rd party or covered by a homeowners' association or the like. In IA, properties with more than 4 dwelling units are not eligible
Exclusions
- Meter moves or replacements except when required by local code; appliances, fixtures, pressure regulating devices, systems not supplied by a utility or propane provider, and damage from accidents, negligence or otherwise caused by you, wildlife, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace a gas line that has experienced an operational failure, for which you have sole responsibility, from the meter or external propane tank outlet connection up to and including the connectors to each natural gas/propane appliance on your property, whether inside or outside your residence, up to and including the appliance connectors on the extension gas lines that exit your home, that is damaged due to normal wear and tear, not accident or negligence.
Not Covered: Meter moves or replacements except when required by local code; appliances, fixtures, pressure regulating devices, systems not supplied by a utility or propane provider, and damage from accidents, negligence or otherwise caused by you, wildlife, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill. Charges for the HomeServe program will be billed on your Black Hills Energy bill. Failure to pay the total amount of the charges owed on your Black Hills Energy bill may result in cancellation of your HomeServe program.
Frequently asked questions
HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 7134 Lee Highway, Chattanooga, TN 37421, is an independent company separate from Black Hills Energy. Black Hills Energy is not responsible for the service plans offered by HomeServe and its affiliates. HomeServe offers this optional service plan as an authorized representative of the service contract provider, National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Black Hills Energy.