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Affordable Repair Plans for

SWEPCO Customers

About SWEPCO and HomeServe

SWEPCO has partnered with HomeServe to provide their customers affordable emergency repair plans that provide protection against costly and inconvenient repairs to systems through their homes and properties.

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Your home's exterior electrical components can short circuit without warning. Help lighten your load against exterior electrical wiring breakdowns with a home service plan.

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This Plan Includes

  • $3,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Power failures or faulty wiring and electrical components can cause power outages. Stay grounded against costs with a home service repair plan.

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This Plan Includes

  • $2,500 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Age, corrosion or ground shifting can damage the line that brings fresh water to your home. A home service plan helps provide protection against expensive repair bills.

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This Plan Includes

  • $10,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Make sure you don’t get left out in the cold if your heating system breaks down in winter. Stay warm with a home service plan from HomeServe.

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This Plan Includes

  • $1,750 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Problems with your water heater can be a major inconvenience. Stay in hot water with a home service plan and get protection help from the high cost of repairs.

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This Plan Includes

  • $850 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • 90-day wait applies for water heater replacement
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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You rely on air conditioning to keep your home comfortable and humidity free. Help protect yourself from the cost and hassle of emergency repairs with a home service plan.

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This Plan Includes

  • $1,750 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Your home’s gas line may experience a leak due to an aging pipe, valve or fitting. Help get protected against repairs with a gas line repair plan.

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This Plan Includes

  • $8,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Your home’s sewer/septic line can clog or break due to invasive tree roots or shifting soil. Help keep what’s underground covered with a home service plan.

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This Plan Includes

  • $10,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Plumbing and drainage problems can be complicated and expensive to fix. Help protect yourself against the high cost of repairs with a home service repair plan.

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This Plan Includes

  • $5,000 annual benefit amount
  • 2 service calls ($2,500 per call)
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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You rely on your heat pump and cooling system to keep your home comfortable and humidity free. Help protect yourself from the cost and hassle of emergency repairs with a home service repair plan.

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This Plan Includes

  • $1,750 annual benefit amount
  • Cooling System Coverage: Multiple service calls up to annual benefit
  • Heat Pump: Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day waiting period you will receive the Terms and Conditions to help you decide if coverage is right for you.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is an independent provider of home repair service solutions. For over a decade, we have helped homeowners protect against the expense and inconvenience of water, sewer, electrical, heating, and cooling home emergencies by managing affordable coverage, and offering a quality service. HomeServe, with an A+ rating with the Better Business Bureau, serves more than 4 million homeowners in the U.S. and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair services through leading utility partners, municipalities and directly to consumers.

TWG Home Warranty Services Inc. , 175 West Jackson Blvd., Chicago , IL 60604 is the issuer of this optional service contract, which is administered by HomeServe USA Repair Management Corp. ("HomeServe"). This is a residential contract; it is not an insurance policy and is not regulated or approved by the Texas Department of Insurance. HomeServe, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk , CT 06851, is an independent company separate from SWEPCO. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from SWEPCO.

Exterior Electrical Line Coverage offered by HomeServe is an optional, third party, non-tariffed service. Southwestern Electric Power Company customers are not required to sign up for this service in order to receive regulated utility services from Southwestern Electric Power Company. Failure to maintain coverage or pay for the coverage will not impact the service provided by Southwestern Electric Power Company or result in disconnection.

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