Chief Executive Officer
John Kitzie was appointed Chief Executive Officer of HomeServe North America in April 2018. Prior to assuming this role, John served as Chief Operating Officer of HomeServe USA since joining the company in October 2012. As COO, John had oversight of the company’s customer operations, service delivery, information systems and business transformation initiatives.
John has extensive senior-level experience in areas such as Customer Service, Supplier Network Operations, Contact and Fulfillment centers and Client Relationship Management. John’s 30 plus years in business span across the consumer electronic, retail, direct ship supply chain, and customer service industries.
Prior to HomeServe, John served as Executive Vice President of Operations for Affinion Group where he was responsible for contact centers, fulfillment, merchandising, supply chain, procurement and telecommunications. Prior to joining Affinion Group, John served as President of Savemart and Senior Vice President of Vcommerce.