Water Pipe with Puddle
About WaterOne and HomeServe*

WaterOne* has partnered with HomeServe**, an independent company that separate from WaterOne** that offers optional, yet affordable Plans to eligible homeowners, that provide protection against costly and inconvenient covered repairs to your water service line.

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Age, corrosion or ground shifting can damage the line that brings fresh water to your home. A water service line warranty plan helps provide protection against expensive repair bills.

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This Plan Includes

  • $8,000 annual benefit amount
  • Water Service Line Restoration: Multiple- service calls ($1,000 per call)
  • Exterior Water Service Line: Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured contractors perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.
Why is WaterOne partnering with HomeServe?
WaterOne wants to educate homeowners about their responsibilities and that they have options (such as HomeServe) for protecting themselves if an emergency home repair is needed. These types of repairs can be costly; however many homeowners are unaware of what they're responsible for on their property. It's important to know your responsibilities and that you have options. HomeServe is just one option for emergency home repair protection. Through due diligence, WaterOne has determined that HomeServe's emergency home repair coverage is something that you may want to consider. Homeowners must decide for themselves if HomeServe is right for them. This offer is completely voluntary.

**HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851 offers this optional service plan as an authorized representative of the service contract provider, CNA Warranty Services, Inc. 151 N Franklin St., Chicago, IL 60606. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from WaterOne.

*WaterOne is compensated by HomeServe for the right to use the WaterOne brand.

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