Cooling System and Standard Water Heater Coverage

Eligibility: To be eligible, you must own the residential single structure or a unit within a structure. If you own a multi-family home or multiple housing units, provide the mailing address for each service agreement. You are not eligible if your home is a recreational vehicle, intended to be moved, or used for commercial purposes; you know of any current problems with your system(s) at enrollment; your system(s) was not installed per code or per manufacturer specifications; your entire system(s) is shared with a 3rd party or covered by an association; your water heater is an electric hybrid (also known as a heat pump water heater); or your cooling system has non-compliant components or window units.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair the central forced-air cooling system fueled by electricity that is less than 5-ton capacity and the tank-based standard water heater fueled by natural gas, propane, or electricity that is rated at inputs of 200,000 Btu/hr. or less, for which you have sole responsibility, that have experienced an operational failure and are damaged due to normal wear and tear, not accident or negligence. Coverage provides for repairs or replacement of parts only. Your system(s) will not be replaced. Tune-Up: You are entitled to one annual cooling system tune-up. Tune-ups are performed between March 1 and June 30. Tune-ups requested outside this time frame are subject to an additional fee after the first term. Repair Access: A 15% discount on any non-covered work performed on your system. Technicians must have safe access to the work area.
Not covered: Remediating or notifying you of mold or hazardous materials, any sections/parts not installed properly, repairs or replacement protected under other coverage, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters) and the following product-specific exclusions. Cooling System: Indoor coils, outdoor coils, compressors, TXV’s, filters/dryers and service valves; non-standard thermostats and thermostat wiring. Standard Water Heater: Damage due to restricted lines or water pressure over 80 P.S.I.; drain down and refill of standard water heater and expansion tanks. If a drain down and refill is needed a charge of $90 will apply. Tune-Up: Any inspections, seasonal turn-on/offs, or maintenance work not stated to be included in a tune-up. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: You can make a service call immediately after your plan starts, which is 10 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. If you cancel within 30 days before your plan start date, you will not be charged. If you cancel within 30 days after the plan start date, you will get a full refund (less benefits paid). If you cancel 31 or more days after the plan start date, you will get a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.