30 Day Money Back Guarantee
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Why You Should Get a Plan
Replacing a 40 gallon water heater can cost an average of $1,459‡.
Problems with your tankless water heater can cause:
- hot water to run out too quickly
- no hot water for showering or washing
- noise and odor due to sediment build-up
As a homeowner, you may be responsible for the tankless water heater in your home, and you may have to arrange and pay for any necessary repairs. Below are some examples of covered water heater components. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Broken or failed parts
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Benefits
- Unlimited annual benefit amount
- Gas/Electric Water Heater Repair Only: Multiple service calls up to annual benefit
- Annual Water Heater Cleaning and Flush: 1 service calls ($500 per call)
- 10-day review period
- One-year guarantee on all covered repairs
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Overview
Hot water brings comfort to your home and is a necessity for washing, laundry and showering. Problems with your water heater can be a major inconvenience, and finding a qualified professional can be time-consuming, inconvenient and costly.
The Tankless Water Heater Coverage provides covers the costs to repair a tankless-based electric, natural gas or propane water heater that is damaged from normal wear and tear. With a repair plan from HomeServe, you can help protect yourself from the cost and hassle of emergency water heater repairs.
Important coverage information
Eligibility: To be eligible, you must own the residential single structure or a unit within a structure. If you own a multi-family home or multiple housing units, provide the mailing address for each service agreement. You are not eligible if your home is a recreational vehicle, intended to be moved, or used for commercial purposes; you know of any current problems with your system at enrollment; your system was not installed per code or per manufacturer specifications; your entire system is shared with a 3rd party or covered by an association; or your system is electric hybrid (also known as a heat pump water heater).
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair the following for which you have sole responsibility, that has experienced an operational failure and is damaged due to normal wear and tear, not accident or negligence: the tankless water heater fueled by natural gas, propane, or electricity that is rated at inputs of 200,000 Btu/hr or less. Coverage provides for repairs only. Your system will not be replaced. Tune-Up: You are entitled to one annual tune-up. Tune-ups are performed between March 1 and September 30. Tune-ups requested outside this time frame are subject to an additional fee after the first term. Repair Access: A 15% discount on any non-covered work performed on your system. Technicians must have safe access to the work area.
Not covered: Damage due to restricted lines or water pressure over 80 P.S.I.; damage or loss of performance due to water quality not meeting the manufacturer’s water quality guidelines; remediating or notifying you of mold or hazardous materials; any sections/parts not installed properly; repairs or replacement protected under other coverage; any inspections, seasonal turn-on/offs, or maintenance work not stated to be included in a tune-up, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless stated in your full Terms and Conditions.
Making a Service Call: You can make a service call immediately after your plan starts, which is 10 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. If you cancel within 30 days before your plan start date, you will not be charged. If you cancel within 30 days after the plan start date, you will get a full refund (less benefits paid). If you cancel 31 or more days after the plan start date, you will get a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair the following for which you have sole responsibility, that has experienced an operational failure and is damaged due to normal wear and tear, not accident or negligence: the tankless water heater fueled by natural gas, propane, or electricity that is rated at inputs of 200,000 Btu/hr or less. Coverage provides for repairs only. Your system will not be replaced. Tune-Up: You are entitled to one annual tune-up. Tune-ups are performed between March 1 and September 30. Tune-ups requested outside this time frame are subject to an additional fee after the first term. Repair Access: A 15% discount on any non-covered work performed on your system. Technicians must have safe access to the work area.
Not covered: Damage due to restricted lines or water pressure over 80 P.S.I.; damage or loss of performance due to water quality not meeting the manufacturer’s water quality guidelines; remediating or notifying you of mold or hazardous materials; any sections/parts not installed properly; repairs or replacement protected under other coverage; any inspections, seasonal turn-on/offs, or maintenance work not stated to be included in a tune-up, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless stated in your full Terms and Conditions.
Making a Service Call: You can make a service call immediately after your plan starts, which is 10 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. If you cancel within 30 days before your plan start date, you will not be charged. If you cancel within 30 days after the plan start date, you will get a full refund (less benefits paid). If you cancel 31 or more days after the plan start date, you will get a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What's covered?
Coverage provides, up to the applicable benefit limit, to repair the following for which you have sole responsibility, that has experienced an operational failure and is damaged due to normal wear and tear, not accident or negligence: the tankless water heater fueled by natural gas, propane, or electricity that is rated at inputs of 200,000 Btu/hr or less. Coverage provides for repairs only. Your system will not be replaced. Tune-Up: You are entitled to one annual tune-up. Tune-ups are performed between March 1 and September 30. Tune-ups requested outside this time frame are subject to an additional fee after the first term.
What's not covered?
Damage due to restricted lines or water pressure over 80 P.S.I.; damage or loss of performance due to water quality not meeting the manufacturer’s water quality guidelines; remediating or notifying you of mold or hazardous materials; any sections/parts not installed properly; repairs or replacement protected under other coverage; any inspections, seasonal turn-on/offs, or maintenance work not stated to be included in a tune-up, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
When can I make a service call?
You can make a service call immediately after your plan starts, which is 10 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately.
What is Repair Access?
A 15% discount on any non-covered work performed on your system(s). Technicians must have safe access to the work area.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Ave, 6th Floor, Norwalk, CT 06850, is an independent company separate from UGI Utilities, Inc. and UGI Penn Services and offers this optional service plan as an authorized representative of the contract issuer, National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Certain names/trademarks owned by UGI Utilities, Inc. are used with permission. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from your utility, UGI Utilities, Inc. UGI Penn Services and HomeServe entered into an agreement to introduce these plans to UGI Utilities, Inc. and UGI Penn Services customers.
Tankless Water Heater for only $24.50/mo.