30 Day Money Back Guarantee
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Why You Should Get a Plan
Replacing section of natural gas supply line, repairing a gas safety shutoff valve and repairing a section of pipe to your furnace costs an average of $876‡.
Gas line problems can cause:
- inefficient or non-working heating and hot water system
- issues with gas appliances
- rotten egg odor smell inside or outside your home
As a homeowner, you are responsible for the natural gas line in your home, and you will have to arrange and pay for any necessary repairs. This illustration shows the location of your gas line. Note: If you suspect you have a gas leak, please leave the area and call your gas company or 911 immediately. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Replace section of natural gas supply line
- Repair/replace gas safety shutoff valve
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Benefits
- Unlimited annual benefit amount
- Exterior Gas Line Coverage: Multiple- service calls ($8,000 per call)
- Interior Gas Line Coverage: Multiple- service calls ($8,000 per call)
- Interior Restoration: Multiple- service calls ($500 per call)
- Exterior Restoration: Multiple- service calls ($1,000 per call)
- 30-day review period
- One-year guarantee on all covered repairs
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Overview
If a gas line breakdown occurs, a plan from HomeServe lets you call 24/7 to schedule a repair. We send a qualified contractor from our trusted network to handle covered repairs and guarantee the work for one year.
When faced with a gas line emergency, you don't want to have to spend time finding a reliable repair technician. HomeServe offers a time and money-saving solution with affordable coverage, giving you peace of mind with trusted contractors and no out-of-pocket expense on covered repairs up to the benefit amount.
Important coverage information
Eligible
- To be eligible, you must own the residential single structure or a unit within a structure
- If your line extends beyond the walls of your home, you must own the land the line is on
- If you own a multi-family home or multiple housing units, provide the mailing address for each service agreement
Not Eligible
- If your home is a recreational vehicle, intended to be moved, or used for commercial purposes
- You know of any current problems with your line at enrollment or your line was not installed per code
- Your entire line is shared with a 3rd party or covered by an association
Exclusions
- Meter moves or replacements except when required by local code; appliances, fixtures, systems not supplied by a utility or propane provider, appliance regulators, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, or restoration of interior surfaces to their original state, remediating or notifying you of mold or hazardous materials, any sections/parts not installed properly, repairs or replacement protected under other coverage, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
Eligibility: To be eligible, you must own the residential single structure or a unit within a structure. If your line extends beyond the walls of your home, you must own the land the line is on. If you own a multi-family home or multiple housing units, provide the mailing address for each service agreement. You are not eligible if your home is a recreational vehicle, intended to be moved, or used for commercial purposes; you know of any current problems with your line at enrollment; your line was not installed per code; or your entire line is shared with a 3rd party or covered by an association.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following for which you have sole responsibility, that has experienced an operational failure and is damaged due to normal wear and tear, not accident or negligence: the gas line from your utility’s responsibility or external propane tank outlet connection up to and including the appliance connectors located either inside or outside your home, and extension gas lines that exit your home up to and including the appliance connectors. Restoration to your pavement, yard or landscaping and interior surfaces of your home disturbed as part of a covered repair is included, up to the benefit limit. Technicians must have safe access to the work area.
Not covered: Meter moves or replacements except when required by local code; appliances, fixtures, systems not supplied by a utility or propane provider, appliance regulators, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, or restoration of interior surfaces to their original state, remediating or notifying you of mold or hazardous materials, any sections/parts not installed properly, repairs or replacement protected under other coverage, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: You can make a service call immediately after your plan starts, which is 30 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. If you cancel within 30 days before your plan start date, you will not be charged. If you cancel within 30 days after the plan start date, you will get a full refund (less benefits paid). If you cancel 31 or more days after the plan start date, you will get a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following for which you have sole responsibility, that has experienced an operational failure and is damaged due to normal wear and tear, not accident or negligence: the gas line from your utility’s responsibility or external propane tank outlet connection up to and including the appliance connectors located either inside or outside your home, and extension gas lines that exit your home up to and including the appliance connectors. Restoration to your pavement, yard or landscaping and interior surfaces of your home disturbed as part of a covered repair is included, up to the benefit limit. Technicians must have safe access to the work area.
Not covered: Meter moves or replacements except when required by local code; appliances, fixtures, systems not supplied by a utility or propane provider, appliance regulators, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, or restoration of interior surfaces to their original state, remediating or notifying you of mold or hazardous materials, any sections/parts not installed properly, repairs or replacement protected under other coverage, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: You can make a service call immediately after your plan starts, which is 30 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. If you cancel within 30 days before your plan start date, you will not be charged. If you cancel within 30 days after the plan start date, you will get a full refund (less benefits paid). If you cancel 31 or more days after the plan start date, you will get a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What's covered?
Coverage provides, up to the applicable benefit limit, to repair or replace the following for which you have sole responsibility, that has experienced an operational failure and is damaged due to normal wear and tear, not accident or negligence: the gas line from your utility’s responsibility or external propane tank outlet connection up to and including the appliance connectors located either inside or outside your home, and extension gas lines that exit your home up to and including the appliance connectors. Restoration to your pavement, yard or landscaping and interior surfaces of your home disturbed as part of a covered repair is included, up to the benefit limit. Technicians must have safe access to the work area.
What's not covered?
Meter moves or replacements except when required by local code; appliances, fixtures, systems not supplied by a utility or propane provider, appliance regulators, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, or restoration of interior surfaces to their original state, remediating or notifying you of mold or hazardous materials, any sections/parts not installed properly, repairs or replacement protected under other coverage, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). If costs on covered repairs exceed the benefit limit, you pay the difference. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
When can I make a service call?
You can make a service call immediately after your plan starts, which is 30 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Blue Ridge Energy and offers this optional service plan as an authorized representative of the service contract provider, National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Blue Ridge Energy. Blue Ridge Energy and HomeServe entered into an agreement to introduce these plans to Blue Ridge Energy’s members.
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