30 Day Money Back Guarantee
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Why You Should Get a Plan
Replacing a heat pump may cost on average between $4,900 to $12,500.*
If your heat pump fails, it can cause:
- Ice accumulation on the heat pump
- Cycling off and on
- Weak airflow
- Increase in utility bills
As a homeowner, you may be responsible for the heat pump in your house, and you may have to arrange and pay for any necessary repairs.
*National average repair costs within the HomeServe network as of June 2020.
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What's Covered
- Standard thermostats
- External thermal fuses
- Timers
- Transformers
- Blades
- Condenser fan motors
- Condensate pumps
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Benefits
- Unlimited annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
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Overview
You depend on your electric central heat pump to keep your heat system running during the cold winter months. Problems that occur can be a major inconvenience and finding a qualified professional can be time-consuming and costly. As a homeowner, you may be financially responsible for repairs to your oil heating system.
With the Heat Pump Plan from HomeServe, you can help protect yourself from the cost and hassle of emergency heat pump repairs. The plan covers the costs to repair or replace broken or failed backup heating coils, blower bearings, blower belts and other parts of your heat pump that is damaged due to normal wear and tear. If your heat pump can't be repaired, the balance of your annual benefit can be applied to a like-for-like replacement.
Important coverage information
Eligibility: An owner of a residential single structure, or a unit within a structure, that is not intended to be moved; and not used for commercial purposes may be eligible. You are not eligible if you know of any problems with your heat pump at enrollment. A heat pump protected by a homeowners’ or like association or not installed per manufacturer specifications is not eligible. An owner of a single residential structure with multiple units must provide the unit address for each service agreement.
Benefit Details: Coverage provides, up to the benefit amount, for covered repair or replacement of one of each of the following parts of an electric central heat pump: broken or failed backup heating coils, blower bearings, blower belts, blower motors, blower pulleys, blower wheels, capacitors, circuit boards, condenser fan blades, condenser fan motors, condensate pumps, contactors, external crankcase heaters, defrost controls, electric circuits, electrical low voltages, elements, internal condenser wiring, outdoor unit relays, rain shields, refrigerant, locating refrigerant leaks, relays, solenoids, standard thermostats, standard thermostat sub-bases, external thermal fuses, timers, and transformers. Plan also includes a 10% discount on labor for repairs. Coverage provides for repair or replacement of parts only; your system will not be replaced. This plan does not include a tune-up.
Not covered: Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides, up to the benefit amount, for covered repair or replacement of one of each of the following parts of an electric central heat pump: broken or failed backup heating coils, blower bearings, blower belts, blower motors, blower pulleys, blower wheels, capacitors, circuit boards, condenser fan blades, condenser fan motors, condensate pumps, contactors, external crankcase heaters, defrost controls, electric circuits, electrical low voltages, elements, internal condenser wiring, outdoor unit relays, rain shields, refrigerant, locating refrigerant leaks, relays, solenoids, standard thermostats, standard thermostat sub-bases, external thermal fuses, timers, and transformers. Plan also includes a 10% discount on labor for repairs. Coverage provides for repair or replacement of parts only; your system will not be replaced. This plan does not include a tune-up.
Not covered: Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What's covered?
Coverage provides, up to the benefit amount, for covered repair or replacement of one of each of the following parts of an electric central heat pump: broken or failed backup heating coils, blower bearings, blower belts, blower motors, blower pulleys, blower wheels, capacitors, circuit boards, condenser fan blades, condenser fan motors, condensate pumps, contactors, external crankcase heaters, defrost controls, electric circuits, electrical low voltages, elements, internal condenser wiring, outdoor unit relays, rain shields, refrigerant, locating refrigerant leaks, relays, solenoids, standard thermostats, standard thermostat sub-bases, external thermal fuses, timers, and transformers. Plan also includes a 10% discount on labor for repairs. Coverage provides for repair or replacement of parts only; your system will not be replaced. This plan does not include a tune-up.
What's not covered?
Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
What will happen if we cannont reapir your Heat Pump?
If we determine that your Heat Pump cannot be repaired, or if parts are unavailable, obsolete, or being phased out, or we deem your Heat Pump beyond repair, qe will provide $100 towards the purchase and installation by us of a minimum of 14 S.E.E.R. (Seasonal Energy Efficiency Ratio) Heat Pump.
When can I make a service call?
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
What does Repair Access include?
Repair Access is a 10% discount on any labor for repair work performed on your covered item that is not otherwise covered by this service agreement.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851 administers this optional service plan which is provided by Utility Service Partners Private Label, Inc. 7134 Lee Highway, Chattanooga, TN 37421. HomeServe is an independent company separate from UGI Utilities, Inc. Certain names/trademarks owned by UGI Utilities, Inc. are used with permission. UGI Utilities, Inc. is not providing this plan or any services to you. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from your local utility or community.
Heat Pump Coverage for only $21.00/mo.