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Heat Pump Coverage

30 Day Money Back Guarantee

Important coverage information

Eligible

  • An owner of a single structure or housing unit that is not intended to be moved inlcuding single family homes, townhomes, apartments and multi-family homes.
Additional limitations apply. See more. See less

Not Eligible

  • Owners of recreational vehicles, homes intended to be moved or properties used for commercial purposes. If your systems have an pre-existing conditions, defects that you are aware of prior to enrollment or if your systems are shared with a thrid party or a covered by a homeowner's, condominum or like association
Additional limitations apply. See more. See less

Exclusions

  • Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply
Additional limitations apply. See more. See less

Benefit Details: Coverage provides, up to the benefit amount, for covered repair or replacement of one of each of the following parts of an electric central heat pump: broken or failed backup heating coils, blower bearings, blower belts, blower motors, blower pulleys, blower wheels, capacitors, circuit boards, condenser fan blades, condenser fan motors, condensate pumps, contactors, external crankcase heaters, defrost controls, electric circuits, electrical low voltages, elements, internal condenser wiring, outdoor unit relays, rain shields, refrigerant, locating refrigerant leaks, relays, solenoids, standard thermostats, standard thermostat sub-bases, external thermal fuses, timers, and transformers. Plan also includes a 10% discount on labor for repairs. Coverage provides for repair or replacement of parts only; your system will not be replaced. This plan does not include a tune-up.
Not covered: Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.

Frequently asked questions

What's covered?
Coverage provides, up to the benefit amount, for covered repair or replacement of one of each of the following parts of an electric central heat pump: broken or failed backup heating coils, blower bearings, blower belts, blower motors, blower pulleys, blower wheels, capacitors, circuit boards, condenser fan blades, condenser fan motors, condensate pumps, contactors, external crankcase heaters, defrost controls, electric circuits, electrical low voltages, elements, internal condenser wiring, outdoor unit relays, rain shields, refrigerant, locating refrigerant leaks, relays, solenoids, standard thermostats, standard thermostat sub-bases, external thermal fuses, timers, and transformers. Plan also includes a 10% discount on labor for repairs. Coverage provides for repair or replacement of parts only; your system will not be replaced. This plan does not include a tune-up.
What's not covered?
Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
What will happen if we cannont reapir your Heat Pump?
If we determine that your Heat Pump cannot be repaired, or if parts are unavailable, obsolete, or being phased out, or we deem your Heat Pump beyond repair, qe will provide $100 towards the purchase and installation by us of a minimum of 14 S.E.E.R. (Seasonal Energy Efficiency Ratio) Heat Pump.
When can I make a service call?
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
What does Repair Access include?
Repair Access is a 10% discount on any labor for repair work performed on your covered item that is not otherwise covered by this service agreement.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851 administers this optional service plan which is provided by Utility Service Partners Private Label, Inc. 7134 Lee Highway, Chattanooga, TN 37421. HomeServe is an independent company separate from UGI Utilities, Inc. Certain names/trademarks owned by UGI Utilities, Inc. are used with permission. UGI Utilities, Inc. is not providing this plan or any services to you. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from your local utility or community.

Heat Pump Coverage for only $21.00/mo.

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