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Cooling System and Standard Water Heater Coverage

30 Day Money Back Guarantee

  • Why You Should Get a Plan

    Replacing Cooling system and standalone water heater repairs may cost thousands of dollars.*

    If your cooling system and standalone water heater fail, it can cause:

    • Loss of heat or cool air in the home
    • Discolored or odd-tasting water
    • Water that takes longer than normal to heat or doesn’t heat at all
    • Leaks
    • Loud or odd noises coming from your water heater

    As a homeowner, you may be responsible for the cooling system and standalone water heater in your house, and you may have to arrange and pay for any necessary repairs.

    *National average repair costs within the HomeServe network as of June 2020.

  • What's Covered
    • Capacitors
    • Circuit boards
    • Defrost controls
    • Electric circuits
    • Relays
    • Standrard thermostats
    • Timers
    • Transformers
    • Burners
    • Burning tubing
    • Dip tube
    • Draft hoods
    • Piolt burners
    • Heating elements
    • Cooling system annual cleaning and maintenance
    • Fan motors
    • Blower pulleys
    • Blow wheels
  • Benefits
    • Unlimited annual benefit amount
    • Cooling System: Multiple service calls up to annual benefit
    • Cooling System Annual Cleaning and Maintenance: 1 service calls (Unlimited per call)
    • Water Heater Repair: Multiple service calls up to annual benefit
    • 30-day wait period with a money-back guarantee
    • One-year guarantee on all covered repairs
  • Overview

    You depend on your cooling system and water heater to keep you comfortable. Problems that occur can be a major inconvenience and finding a qualified professional can be time-consuming and costly. As a homeowner, you may be financially responsible for repairs to your cooling system and standalone water heater.

    With the Cooling System and Standalone Water Heater Plan from HomeServe, you can help protect yourself from the cost and hassle of emergency repairs. The plan covers the costs to repair or replace broken or failed parts of your cooling system and standalone water heater that is damaged due to normal wear and tear. If your cooling system or standalone water heater can't be repaired, the balance of your annual benefit can be applied to a like-for-like replacement.

Important coverage information

Eligible

  • An owner of a single structure or housing unit that is not intended to be moved inlcuding single family homes, townhomes, apartments and multi-family homes.
Additional limitations apply. See more. See less

Not Eligible

  • Owners of recreational vehicles, homes intended to be moved or properties used for commercial purposes. If your systems have an pre-existing conditions, defects that you are aware of prior to enrollment or if your systems are shared with a thrid party or a covered by a homeowner's, condominum or like association
Additional limitations apply. See more. See less

Exclusions

  • Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances; gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines; more than 2 circulators and 2 standard thermostats; piping to and from boilers; and refrigerant conversions. Additional exclusions apply.
  • Cooling System: Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring. Additional exclusions apply.
  • Standard Water Heater: Drain down and refill of standard water heater and expansion tanks; damage due to restricted lines or water pressure over 80 P.S.I. Additional exclusions apply."
Additional limitations apply. See more. See less

Benefit Details: Coverage provides, up to the benefit amount (if applicable), for covered repair or replacement of one of each of the Covered Items, for which you have sole responsibility, that are failing to perform their fundamental operations due to normal wear and tear, not accident or negligence. Plan also includes a 10% discount on labor for repairs on your Covered Item(s) not otherwise covered hereunder. Coverage provides for repair or replacement of parts only, Covered Item(s) will not be replaced. Cooling System-The following parts of an electric central cooling system that does not exceed a 5 ton capacity: broken or failed backup heating coils, blower bearings, blower belts, blower motors, blower pulleys, blower wheels, running and starting capacitors, circuit boards, condenser fan blades, condenser fan motors, condensate pumps, contactors, external crankcase heaters, defrost controls, electric circuits, electrical low voltages, elements, internal condenser wiring, outdoor unit relays, rain shields, refrigerant addition (1lb. over life of equipment), locating refrigerant leaks, relays, solenoids, standard thermostats, standard thermostat sub-bases, external thermal fuses, timers, and transformers. Standard Water Heater-The following parts of a standard electric, natural gas, or propane tank-based water heater: broken or failed aquastats, burners, burner tubing, dip tube, draft hoods, draft inducers (labor only), electronic ignitions, energy cutoffs, factory wiring, gas cocks, heating elements, manifolds, main valves, modules, pilot burners, orifices, tubing and valves, pressure regulators, pressure switches, pressure/temperature sensors, relief valves, sensors, spill switches, temperature dials, temperature limiting controls, thermocouples, thermostats, or vent connectors, drain valve and main water shut off valve.
Not covered: Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances; gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines; more than 2 circulators and 2 standard thermostats; piping to and from boilers; and refrigerant conversions. Cooling System- Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring. Standard Water Heater- Drain down and refill of standard water heater and expansion tanks; damage due to restricted lines or water pressure over 80 P.S.I. Additional exclusions apply. See specific Covered Items below for additional information. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions. General: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage the first year. Upon renewal/reactivation (if applicable), there is no waiting period. Cancel any time by calling HomeServe.. If you cancel within 30 days of your start date, you will get a full refund (less claims paid or tune-ups provided, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid or tune-ups provided, where applicable). The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.

Frequently asked questions

What should I know about the Cooling System coverage?
What's covered: Coverage provides, up to the benefit amount, for covered repair or replacement of one of each of the following parts of an electric central cooling system that does not exceed a 5 ton capacity, for which you have sole responsibility, that is failing to perform its fundamental operations due to normal wear and tear, not accident or negligence: broken or failed backup heating coils, blower bearings, blower belts, blower motors, blower pulleys, blower wheels, running and starting capacitors, circuit boards, condenser fan blades, condenser fan motors, condensate pumps, contactors, external crankcase heaters, defrost controls, electric circuits, electrical low voltages, elements, internal condenser wiring, outdoor unit relays, rain shields, refrigerant addition (1lb. over life of equipment), locating refrigerant leaks, relays, solenoids, standard thermostats, standard thermostat sub-bases, external thermal fuses, timers, and transformers. Plan also includes a 10% discount on labor for repairs. Coverage provides for repair or replacement of parts only; your system will not be replaced. This plan does not include a tune-up. Not Covered: Window units, indoor/outdoor coils, compressors, TXVs and service valves; thermostat wiring; wifi thermostats, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines; more than 2 circulators and 2 standard thermostats; piping to and from boilers; refrigerant conversions; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
What will happen if we cannont reapir your Cooling System?
If we determine that your Cooling System cannot be repaired, or if parts are unavailable, obsolete, or being phased out, or we deem your Cooling System beyond repair, we will provide $100 towards the purchase and installation by us of a minimum of 14 S.E.E.R. (Seasonal Energy Efficiency Ratio) Cooling System.
What should I know about the Standard Water Heater Coverage?
What’s covered: The following parts of a standard electric, natural gas, or propane tank-based water heater: broken or failed aquastats, burners, burner tubing, dip tube, draft hoods, draft inducers (labor only), electronic ignitions, energy cutoffs, factory wiring, gas cocks, heating elements, manifolds, main valves, modules, pilot burners, orifices, tubing and valves, pressure regulators, pressure switches, pressure/temperature sensors, relief valves, sensors, spill switches, temperature dials, temperature limiting controls, thermocouples, thermostats, or vent connectors, drain valve and main water shut off valve. Not Covered: Drain down and refill of standard water heater and expansion tanks; damage due to restricted lines or water pressure over 80 P.S.I. Additional exclusions apply. If a draindown and refill is needed a charge of $90 will apply.
What will happen if we cannont reapir your Standard Water Heater?
If we determine that your Standard Water Heater cannot be repaired, or if parts are unavailable, obsolete, or being phased out, or we deem your Standard Water Heater beyond repair, we will provide $50 towards the purchase and installation by us of a comparable replacement Standard Water Heater. We will not cover any change in fuel type.
When can I make a service call?
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
When can I schedule an annual cleaning and maintence for my Cooling System?
Systems must be performing their fundamental operation in normal service, and services must be performed between January 1st and October 15th

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851 administers this optional service plan which is provided by Utility Service Partners Private Label, Inc. 7134 Lee Highway, Chattanooga, TN 37421. HomeServe is an independent company separate from UGI Utilities, Inc. Certain names/trademarks owned by UGI Utilities, Inc. are used with permission. UGI Utilities, Inc. is not providing this plan or any services to you. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from your local utility or community.

Cooling System and Standard Water Heater Coverage for only $22.75/mo.

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