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Total Comfort Plus

30 Day Money Back Guarantee

  • Why You Should Get a Plan

    Replacing an HVAC system (including your heat, ac, water heater, interior gas fuel line and heat pump) may cost on average between $5,000 to $10,000.*

    If your HVAC system fails, it can cause:

    • Loss of heat or cool air in the home
    • Increase in utility bills
    • Weak airflow

    As a homeowner, you may be responsible for the HVAC system in your house, and you may have to arrange and pay for any necessary repairs.

    *National average repair costs within the HomeServe network as of June 2020.

  • What's Covered
    • Heat Pump
    • Standard Water Heater
    • Interior Gas Fuel Line
    • Heating System Annual Inspection and Safety Check
    • Combi Boiler Annual Inspection and Safety Check
    • Heat Pump Annual Inspection and Safety Check
    • Cooling System Annual Inspection and Safety Check
    • Heating System
    • Combi Boiler
    • Cooling System
  • Benefits
    • Unlimited annual benefit amount
    • Cooling System: Multiple service calls up to annual benefit
    • Cooling System Annual Inspection and Safety Check: 1 service calls (Unlimited per call)
    • Heat Pump: Multiple service calls up to annual benefit
    • Heating System/Combi Boiler: Multiple service calls up to annual benefit
    • Heating System/Combi Boiler Annual Inspection and Safety Check: 1 service calls (Unlimited per call)
    • Heat Pump Annual Inspection and Safety Check: 1 service calls (Unlimited per call)
    • Interior Gas Line Coverage: Multiple service calls up to annual benefit
    • Water Heater Repair: Multiple service calls up to annual benefit
    • 30-day wait period with a money-back guarantee
    • One-year guarantee on all covered repairs
  • Overview

    You depend on your HVAC system (including your heat, ac, water heater, interior gas fuel line and heat pump) to keep your home warm in the winter and cool in the summer. Problems that occur can be a major inconvenience and finding a qualified professional can be time-consuming and costly. As a homeowner, you may be financially responsible for repairs to your HVAC system.

    With the Total Comfort Plus Plan from HomeServe, you can help protect yourself from the cost and hassle of emergency heating and cooling system repairs. The plan covers the costs to repair or replace broken or failed heating system, combo boiler, cooling system, heat pump, standard water heater, interior gas fuel line that is damaged due to normal wear and tear. It also covers annual inspection and safety check of these items as well.

Important coverage information

Eligible

  • An owner of a single structure or housing unit that is not intended to be moved inlcuding single family homes, townhomes, apartments and multi-family homes.
Additional limitations apply. See more. See less

Not Eligible

  • Owners of recreational vehicles, homes intended to be moved or properties used for commercial purposes. If your systems have an pre-existing conditions, defects that you are aware of prior to enrollment or if your systems are shared with a thrid party or a covered by a homeowner's, condominum or like association
Additional limitations apply. See more. See less

Exclusions

  • Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances; gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines; more than 2 circulators and 2 standard thermostats; piping to and from boilers; and refrigerant conversions. Additional exclusions apply.
  • Heating System: Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostat wiring, air balancing, heating jacket, asbestos or other insulation; heat exchangers, leaking boilers, boiler distribution piping, and radiators; and drain down and refill of the system if one of the following components fails: auto-fill valves, circulators, manual valves, or relief valves. Additional exclusions apply.
  • Combi Boiler: Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostat wiring, air balancing, heating jacket, asbestos or other insulation; heat exchangers, leaking boilers, boiler distribution piping, and radiators; and drain down and refill of the system if one of the following components fails: auto-fill valves, circulators, manual valves, or relief valves. Additional exclusions apply.
  • Standard Water Heater: Drain down and refill of standard water heater and expansion tanks; damage due to restricted lines or water pressure over 80 P.S.I. Additional exclusions apply.
  • Cooling System: Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring. Additional exclusions apply.
  • Heat Pump: Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring. Additional exclusions apply.
  • Interior Gas Fuel Line: Buried piping; bonding. Additional exclusions apply.
Additional limitations apply. See more. See less


Not covered: Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances; gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines; more than 2 circulators and 2 standard thermostats; piping to and from boilers; and refrigerant conversions. Heating System: Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostat wiring, air balancing, heating jacket, asbestos or other insulation; heat exchangers, leaking boilers, boiler distribution piping, and radiators; and drain down and refill of the system if one of the following components fails: auto-fill valves, circulators, manual valves, or relief valves. Combi Boiler: Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostat wiring, air balancing, heating jacket, asbestos or other insulation; heat exchangers, leaking boilers, boiler distribution piping, and radiators; and drain down and refill of the system if one of the following components fails: auto-fill valves, circulators, manual valves, or relief valves. Cooling System: Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring. Heat Pump: Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring. Standard Water Heater: Drain down and refill of standard water heater and expansion tanks; damage due to restricted lines or water pressure over 80 P.S.I. Interior Gas Fuel Line:Buried piping; bonding. Additional exclusions apply. See specific Covered Items below for additional information. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions. General: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage the first year. Upon renewal/reactivation (if applicable), there is no waiting period. Cancel any time by calling HomeServe . If you cancel within 30 days of your start date, you will get a full refund (less claims paid or tune-ups provided, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid or tune-ups provided, where applicable). The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.

Frequently asked questions

What should I know about the Cooling System coverage?
What's covered: Coverage provides, up to the benefit amount, for covered repair or replacement of one of each of the following parts of an electric central cooling system that does not exceed a 5 ton capacity, for which you have sole responsibility, that is failing to perform its fundamental operations due to normal wear and tear, not accident or negligence: broken or failed backup heating coils, blower bearings, blower belts, blower motors, blower pulleys, blower wheels, running and starting capacitors, circuit boards, condenser fan blades, condenser fan motors, condensate pumps, contactors, external crankcase heaters, defrost controls, electric circuits, electrical low voltages, elements, internal condenser wiring, outdoor unit relays, rain shields, refrigerant addition (1lb. over life of equipment), locating refrigerant leaks, relays, solenoids, standard thermostats, standard thermostat sub-bases, external thermal fuses, timers, and transformers. Plan also includes a 10% discount on labor for repairs. Coverage provides for repair or replacement of parts only; your system will not be replaced. This plan does not include a tune-up. Not Covered: Window units, indoor/outdoor coils, compressors, TXVs and service valves; thermostat wiring; wifi thermostats, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines; more than 2 circulators and 2 standard thermostats; piping to and from boilers; refrigerant conversions; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
What will happen if we cannont reapir your Cooling System?
If we determine that your Cooling System cannot be repaired, or if parts are unavailable, obsolete, or being phased out, or we deem your Cooling System beyond repair, we will provide $100 towards the purchase and installation by us of a minimum of 14 S.E.E.R. (Seasonal Energy Efficiency Ratio) Cooling System.
What should I know about the Heat Pump coverage?
What's covered: The following parts of a natural gas, propane, central forced air or circulating hot water central heating system: broken or failed aquastats, auto-fill valves, automatic gas valves, blow down valves/standard drain valves, blower bearings and belts, blower motors that are up to ¾ hp, blower pulleys and shafts, blower relays, blower wheels, burner gas control elements, burner manifolds, circulators, circulator bearings and couplers, circulator motors that are up to ¼ hp, circulator mounts, draft hoods, draft inducers, electric ignitions systems, electrodes, elements, factory wiring, fan and limit controls, fan door switches, fuses, gas cooks, gauge glass, gauges, heater gas controls, ignitors, induced fan pressure switches, low water cut-offs, low water cut-off floats, low water cut-off switches, main burners/venturi tubes, main valves, manual valves, modules, pilot burners, orifices, tubing and valves, pressure regulators, relays, relief valves, safety pilots, sequencers, spill switches, steam pressure controls, thermocouples, standard thermostats, outdoor thermostats, timers, transformers, and vent connectors. Not Covered: Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostat wiring, air balancing, heating jacket, asbestos or other insulation; heat exchangers, leaking boilers, boiler distribution piping, and radiators; and drain down and refill of the system if one of the following components fails: auto-fill valves, circulators, manual valves, or relief valves. Additional exclusions apply.
What will happen if we cannont reapir your Heat Pump?
If we determine that your Heat Pump cannot be repaired, or if parts are unavailable, obsolete, or being phased out, or we deem your Heat Pump beyond repair, qe will provide $100 towards the purchase and installation by us of a minimum of 14 S.E.E.R. (Seasonal Energy Efficiency Ratio) Heat Pump.
What should I know about the Heating System coverage?
What's covered: The following parts of a natural gas, propane, central forced air or circulating hot water central heating system: broken or failed aquastats, auto-fill valves, automatic gas valves, blow down valves/standard drain valves, blower bearings and belts, blower motors that are up to ¾ hp, blower pulleys and shafts, blower relays, blower wheels, burner gas control elements, burner manifolds, circulators, circulator bearings and couplers, circulator motors that are up to ¼ hp, circulator mounts, draft hoods, draft inducers, electric ignitions systems, electrodes, elements, factory wiring, fan and limit controls, fan door switches, fuses, gas cocks, gauge glass, gauges, heater gas controls, ignitors, induced fan pressure switches, low water cut-offs, low water cut-off floats, low water cut-off switches, main burners/venturi tubes, main valves, manual valves, modules, pilot burners, orifices, tubing and valves, pressure regulators, relays, relief valves, safety pilots, sequencers, spill switches, steam pressure controls, thermocouples, standard thermostats, outdoor thermostats, timers, transformers, and vent connectors. Not Covered: Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostat wiring, air balancing, heating jacket, asbestos or other insulation; heat exchangers, leaking boilers, boiler distribution piping, and radiators; and drain down and refill of the system if one of the following components fails: auto-fill valves, circulators, manual valves, or relief valves. Additional exclusions apply. If a draindown and refill is needed a charge of $90 will apply.
What will happen if we cannont reapir your Heating System?
If we determine that your Heating System cannot be repaired, or if parts are unavailable, obsolete, or being phased out, or we deem Your Heating System beyond repair, we will provide $100 towards the purchase and installation by us of a comparable replacement Heating System.
What should I know about the Standard Water Heater Coverage?
What’s covered: The following parts of a standard electric, natural gas, or propane tank-based water heater: broken or failed aquastats, burners, burner tubing, dip tube, draft hoods, draft inducers (labor only), electronic ignitions, energy cutoffs, factory wiring, gas cocks, heating elements, manifolds, main valves, modules, pilot burners, orifices, tubing and valves, pressure regulators, pressure switches, pressure/temperature sensors, relief valves, sensors, spill switches, temperature dials, temperature limiting controls, thermocouples, thermostats, or vent connectors, drain valve and main water shut off valve. Not Covered: Drain down and refill of standard water heater and expansion tanks; damage due to restricted lines or water pressure over 80 P.S.I. Additional exclusions apply.
What will happen if we cannont reapir your Standard Water Heater?
If we determine that your Standard Water Heater cannot be repaired, or if parts are unavailable, obsolete, or being phased out, or we deem your Standard Water Heater beyond repair, we will provide $50 towards the purchase and installation by us of a comparable replacement Standard Water Heater. We will not cover any change in fuel type.
What should I know about the Interior Gas Fuel Line coverage?
What's covered: The broken or leaking internal, exposed black and/or galvanized piping that is ½” to 1 ¼ in” in diameter t and caps, elbows, manual “A” and “B” or primary gas valves (also known as primary gas valves) metal flex connectors, nipples, pipe hangers, straps and clamps, tees, reducing fittings and unions, repairs to CSST tubing up to 1”, all of which must be accessible for repair and/or replacement. Not Covered: Buried piping; bonding. Additional exclusions apply.
What should I know about the Combi Boiler coverage?
What's covered: The following parts of a natural gas or propane combination boiler: broken or failed aquastats, auto-fill valves, automatic gas valves, standard drain valves, blower relays, burner gas control elements, burner manifolds, circulators, circulator bearings and couplers, circulator motors that are up to ¼ hp, circulator mounts, draft hoods, draft inducers, electric ignitions systems, electrodes, elements, factory wiring, limit controls, fuses, gas cocks, gauge glass, gauges, heater gas controls, ignitors, induced fan pressure switches, low water cut-offs, low water cut-off floats, low water cut-off switches, main burners/venturi tubes, main valves, manual valves, modules, pilot burners, orifices, tubing and valves, pressure regulators, relays, relief valves, safety pilots, sequencers, spill switches, thermocouples, standard thermostat, outdoor thermostats, timers, transformers, and vent connectors. Not Covered: Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostat wiring, air balancing, heating jacket, asbestos or other insulation; heat exchangers, leaking boilers, boiler distribution piping, and radiators; and drain down and refill of the system if one of the following components fails: auto-fill valves, circulators, manual valves, or relief valves. Additional exclusions apply. If a draindown and refill is needed a charge of $90 will apply.
When can I schedule an annual inspection and safety check on my Cooling System, Heat Pump, Combi Boiler and Heating System?
Systems must be performing their fundamental operation in normal service, and services must be performed between January 1st and October 15th
What does Repair Access include?
Repair Access is a 10% discount on any labor for repair work performed on your covered item that is not otherwise covered by this service agreement.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851 administers this optional service plan which is provided by Utility Service Partners Private Label, Inc. 7134 Lee Highway, Chattanooga, TN 37421. HomeServe is an independent company separate from UGI Utilities, Inc. Certain names/trademarks owned by UGI Utilities, Inc. are used with permission. UGI Utilities, Inc. is not providing this plan or any services to you. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from your local utility or community.

Total Comfort Plus for only $31.00/mo.

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