Why You Should Get a Plan
Replacing an HVAC system (including your heating and cooling systems, water heater, and heat pump) may cost on average between $5,000 to $10,000.*
If your HVAC system fails, it can cause:
- Loss of heat or cool air in the home
- Increase in utility bills
- Weak airflow
As a homeowner, you may be responsible for the HVAC system in your house, and you may have to arrange and pay for any necessary repairs.
*National average repair costs within the HomeServe network as of June 2020.
- Standard Water Heater
- Cooling System
- Heat Pump
- Heating System
- Unlimited annual benefit amount
- Cooling System: Multiple service calls up to annual benefit
- Heat Pump: Multiple service calls up to annual benefit
- Heating System: Multiple service calls up to annual benefit
- Water Heater Repair: Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
You depend on your HVAC system (including your heating and cooling systems, water heater, and heat pump) to keep your home warm in the winter and cool in the summer. Problems that occur can be a major inconvenience and finding a qualified professional can be time-consuming and costly. As a homeowner, you may be financially responsible for repairs to your HVAC system.
With the Total Comfort Plan from HomeServe, you can help protect yourself from the cost and hassle of emergency heating and cooling system repairs. The plan covers the costs to repair or replace broken or failed heating system, cooling system, heat pump, and standard water heater that is damaged due to normal wear and tear up to the benefit amount.
Important coverage information
Benefit Details: Coverage provides, up to the benefit amount (if applicable), for covered repair or replacement of one of each of the Covered Items, for which you have sole responsibility, that are failing to perform their fundamental operations due to normal wear and tear, not accident or negligence. Plan also includes a 10% discount on labor for repairs on your Covered Item(s) not otherwise covered hereunder. Coverage provides for repair or replacement of parts only. Covered Item(s) will not be replaced. This plan does not include tune-ups. Cooling System: The following parts of an electric central cooling system that does not exceed a 5 ton capacity: broken or failed backup heating coils, blower bearings, blower belts, blower motors, blower pulleys, blower wheels, running and starting capacitors, circuit boards, condenser fan blades, condenser fan motors, condensate pumps, contactors, external crankcase heaters, defrost controls, electric circuits, electrical low voltages, elements, internal condenser wiring, outdoor unit relays, rain shields, refrigerant addition (1lb. over life of equipment), locating refrigerant leaks, relays, solenoids, standard thermostats, standard thermostat sub-bases, external thermal fuses, timers, and transformers. Heat Pump:The following parts of an electric central heat pump: broken or failed backup heating coils, blower bearings, blower belts, blower motors, blower pulleys, blower wheels, capacitors, circuit boards, condenser fan blades, condenser fan motors, condensate pumps, contactors, external crankcase heaters, defrost controls, electric circuits, electrical low voltages, elements, internal condenser wiring, outdoor unit relays, rain shields, refrigerant, locating refrigerant leaks, relays, solenoids, standard thermostats, standard thermostat sub-bases, external thermal fuses, timers, and transformers. Heating System: The following parts of a natural gas, propane, central forced air or circulating hot water central heating system: broken or failed aquastats, auto-fill valves, automatic gas valves, blow down valves/standard drain valves, blower bearings and belts, blower motors that are up to ¾ hp, blower pulleys and shafts, blower relays, blower wheels, burner gas control elements, burner manifolds, circulators, circulator bearings and couplers, circulator motors that are up to ¼ hp, circulator mounts, draft hoods, draft inducers, electric ignitions systems, electrodes, elements, factory wiring, fan and limit controls, fan door switches, fuses, gas cooks, gauge glass, gauges, heater gas controls, ignitors, induced fan pressure switches, low water cut-offs, low water cut-off floats, low water cut-off switches, main burners/venturi tubes, main valves, manual valves, modules, pilot burners, orifices, tubing and valves, pressure regulators, relays, relief valves, safety pilots, sequencers, spill switches, steam pressure controls, thermocouples, standard thermostats, outdoor thermostats, timers, transformers, and vent connectors. Standard Water Heater: The following parts of a standard electric, natural gas, or propane tank-based water heater: broken or failed aquastats, burners, burner tubing, dip tube, draft hoods, draft inducers (labor only), electronic ignitions, energy cutoffs, factory wiring, gas cocks, heating elements, manifolds, main valves, modules, pilot burners, orifices, tubing and valves, pressure regulators, pressure switches, pressure/temperature sensors, relief valves, sensors, spill switches, temperature dials, temperature limiting controls, thermocouples, thermostats, or vent connectors, drain valve and main water shut off valve.
Not covered: Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances; gas logs, wifi thermostats, fireplaces and other space heating, heat recovery, extraction or window air conditioners, mixing valves, expansion tanks, water coils, air vents, attic pans and/or damage due to broken condensate lines; more than 2 circulators and 2 standard thermostats; piping to and from boilers; and refrigerant conversions. Cooling System:Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring. Heat Pump:Window units, indoor/outdoor coils, compressors, TXVs and service valves; and thermostat wiring. Heating System: Air ducts, registers, air filters, zoning components and electronics, electronic air cleaners, flue venting, humidifiers, thermostat wiring, air balancing, heating jacket, asbestos or other insulation; heat exchangers, leaking boilers, boiler distribution piping, and radiators; and drain down and refill of the system if one of the following components fails: auto-fill valves, circulators, manual valves, or relief valves Standard Water Heater: Drain down and refill of standard water heater and expansion tanks; damage due to restricted lines or water pressure over 80 P.S.I. Additional exclusions apply. Additional exclusions apply. See specific Covered Items below for additional information. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851 administers this optional service plan which is provided by Utility Service Partners Private Label, Inc. 7134 Lee Highway, Chattanooga, TN 37421. HomeServe is an independent company separate from UGI Utilities, Inc. Certain names/trademarks owned by UGI Utilities, Inc. are used with permission. UGI Utilities, Inc. is not providing this plan or any services to you. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from your local utility or community.
Total Comfort for only $22.00/mo.