Eligibility: You must be the owner of a residential home permanently secured to the ground. Recreational vehicles or homes on wheels and properties used for commercial purposes are not eligible for coverage. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your water heater prior to enrollment, or have a commercial grade, larger than 100 gallon, tankless, solar, geothermal, oil, hanging or combination home heating/domestic hot water unit. Water heaters that are shared with any third party or are covered by a homeowners', condominium or like association are not eligible. If you own a residence that has multiple water heaters, you must purchase a service agreement for each individual water heater for any one water heater to be eligible.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace an electric, natural gas or propane water heater, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. If your water heater is deemed beyond repair, you can apply the balance of your benefit amount to a unit most similar in capacity and/or functionality.
Not Covered: Jacket and interior doors, exhaust venting, expansion tanks, supply and delivery water piping other than flexible, and electrical service wiring; damage from restricted lines or as a result of water pressure in excess of 80 P.S.I.; costs associated with making space suitable for installation when the replacement unit does not fit in the existing space; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day review period you will receive the Terms and Conditions to help you decide if coverage is right for you. Upon renewal/reactivation, (if applicable) you can make a service call immediately. There is a 90-day waiting period before you can make a replacement service call. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). If you cancel after the first 30 days you will be entitled to a refund of 90% of the unearned pro-rata price less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract and is billed on a monthly basis through your utility bill, described as Water Protection Plan. Your service agreement will be automatically renewed annually on the same payment terms you selected at the then-current renewal price. Once enrolled, you're full Terms and Conditions including complete coverage details and exclusions, warranties and disclaimers will also be sent to you. This optional Water Heater Repair and Replacement is administered by HomeServe as an authorized representative of the service contract provider, ServicePlan of Florida, Inc. HomeServe is an independent company, separate from your local electric utility company. This optional service plan is not provided by your local electric utility and is not regulated by the Florida Public Service Commission. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from your local electric utility.