30 Day Money Back Guarantee
Why choose this plan:
- Unlimited annual benefit amount
- Unlimited service calls ($5,000 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Fitting external valves
- Pipe cutting
- Backfilling of areas disturbed by repairs
- Locating the leak
- Restoration to any area disturbed by the repair
Replacing a water service line costs an average of $2,661.*
If your water service line fails, it can cause:
- a visible water leak in your yard
- water leaks in your basement
- low water pressure
Most basic homeowners insurance and local utilities or municipalities do not cover repairing or replacing the exterior water service line that is damaged due to normal wear and tear, not accident or negligence. Buried pipes break—protect yours with an affordable plan from HomeServe and get protection from high repair costs with access to our 24/7 hotline where you can schedule a repair for your exterior water service line. If you're unsure about your responsibility for the exterior water service line on your property, contact your municipality or local water company.
*National average repair costs as of June 2020.
A crack, leak or break on the lines that carry water to and from your home may result in an expensive repair bill, which is typically your responsibility. Help protect your water service line and sewer/septic line against the high cost of repairs with a home service plan from HomeServe.
When an exterior water service line or sewer/septic line breaks down, the results may be messy and expensive. It can also take a long time to find a local and insured plumber to attend to your repair. With a home service repair plan from HomeServe all covered repairs will be professionally taken care of for you.
Important coverage information
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking, low pressure, or permanently blocked exterior water service line, for which you have sole responsibility, from your property boundary or external wall of your well casing to the external wall of your home, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Repair to any exterior water service line that branches off the main line, thawing of frozen pipes, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). If you cancel after the first 30 days you will be entitled to a refund of 90% of the unearned pro-rata price less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract and is billed on a monthly basis through your utility bill, described as Water Protection Plan. Your service agreement will be automatically renewed annually at the then-current renewal price. Once enrolled, your full Terms and Conditions including complete coverage details and exclusions, warranties and disclaimers will also be sent to you. This optional Water Protection Plan is administered by HomeServe as an authorized representative of the service contract provider, ServicePlan of Florida, Inc. HomeServe is an independent company, separate from your local electric utility company. This optional service plan is not provided by your local electric utility and is not regulated by the Florida Public Service Commission. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from your local electric utility.
Frequently asked questions
This optional coverage is offered by FPL Energy Services, Inc. (FPLES), Florida license #E099597, and not Florida Power & Light Company (FPL). FPLES is an unregulated subsidiary of FPL. The coverage is administered by HomeServe USA Repair Management (Florida) Corp. (“HomeServe”), Florida License #W220985, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851. The coverage is provided by ServicePlan of Florida, Inc., Home Warranty Assoc. #70033, 175 West Jackson Blvd., Chicago, IL 60604. FPLES, HomeServe and ServicePlan of Florida, Inc. are each separate and independent companies. This service plan is not provided by your local electric or water utility.
*Disclosure/Rebate Schedule: HomeServe USA Repair Management (Florida) Corp. (HSRMF) will offer the purchasers of the following home service contracts (sold in connection with HSRMF's relationship with FPL Energy Services, Inc.) an instant rebate for these home warranty products provided by ServicePlan of Florida, Inc. The amount of and the availability of the rebate will by no means depend upon the age, sex, place of residence, race, nationality, ethnic origin, marital status, or occupation of the consumer. The rebate will be available to all customers purchasing this coverage.
Cooling Plans: For the cooling system plan covering heat pumps, which normally costs $29.99, HSRMF will provide an instant rebate of $14.99 per month for one year, or 50% of the cost of the plan. This means that you will pay $29.99 per month for the coverage after the rebate for one year. For the cooling system plan which covers heat pumps and provides an annual tune up, which normally costs $37.99, HSRMF will provide an instant rebate of $18.99 per month for one year, or 50% of the cost of the plan. This means that you will pay $37.99 per month for the coverage after the rebate for one year.
Exterior Electrical Line Coverage: For the exterior electrical line system plan, which normally costs $4.99, HSRMF will provide an instant rebate of $2.50 per month for one year, or 50% of the cost of the plan. This means that you will pay $4.99 per month for the coverage after the rebate for one year.
HSRMF will provide an instant rebate of $1.50 per month for one year, which will be realized in the form of a reduced price for: Water Service Line Coverage, Sewer Septic Line Coverage, Internal Plumbing and Drainage Coverage and Interior Electrical Line Coverage.
HSRMF will provide an instant rebate of $2.50 per month for one year, which will be realized in the form of a reduced price for: Water Heater Repair and Replace Coverage
HSRMF will provide an instant rebate of $3.00 per month for one year, which will be realized in the form of a reduced price for: Electrical Line Coverage
HSRMF will provide an instant rebate of $3.00 per month for one year, which will be realized in the form of a reduced price for: Electrical Line Plus
Exterior Water Service Line Coverage for only $3.99/mo.