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Why You Should Get a Plan
Replacing most heating and central A/C components cost $300-$700‡.
How a heating and cooling system failure can affect your home:
- a bad condenser can cause the fan to blow but not cool
- blower motor failure can mean the system won’t supply enough heat
- circuit board failure can cause the breaker to keep tripping
- freon or coolant leak can prevent cool air from flowing into your home
As a homeowner, you are responsible for the heating and cooling systems inside your home, and you will have to arrange and pay for any necessary repairs. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Indoor blower and factory-installed auxiliary heat components
- Defrost controls and sensors
- Refrigerant (excluding maintenance recharges)
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Benefits
- Unlimited annual benefit amount
- Cooling System: Multiple service calls up to annual benefit
- Heat Pump: Multiple service calls up to annual benefit
- Gas/Electric Heating System Only: Multiple service calls up to annual benefit
- 30-day review period
- One-year guarantee on all covered repairs
- $50 Service call fee
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Overview
With coverage, you don't have to stress when a heating or cooling system emergency hits. You simply call the 24/7 hotline to schedule a repair. A qualified contractor will be dispatched to your home to take care of the problem, with no out-of-pocket bills for covered repairs up to the benefit amount.
Heating and cooling system problems are typically best left to the professionals. With a plan from HomeServe, you get access to HomeServe's trusted network of contractors and all covered repairs are guaranteed for one year so you'll have long-lasting peace of mind.
Important coverage information
Eligibility: An owner of a residential single structure that is not intended to be moved may be eligible for coverage. If you do not buy a plan for every system you own, you must designate at enrollment the system(s) your plan covers, or the plan will cover the first system for which you make a service call. You are not eligible if your property is used for commercial purposes; you know of any current problems with your system(s) before enrollment; your system(s) is shared with a 3rd party or covered by a homeowners’ association or the like; or is not installed according to manufacturer specifications. In IA, properties with more than 4 dwelling units are not eligible. Heat Pump/Cooling System: Heat pump/cooling systems that use refrigerant other than R-22 or similar, R-410a, have non-compliant components, exceed 5 tons capacity, or are ductless, ammonia cooling or window units are not eligible for this portion of coverage. Heating System: Heating systems that are ductless, geothermal heat pump, steam, or combination ambient heat/domestic hot water heating units are not eligible for this portion of coverage.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair system(s) for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence Coverage provides for repair or replacement of parts only. Your system(s) will not be replaced. There is a $50 fee per service call. Heat Pump/Cooling System: The broken or failed electric central heat pump/cooling system in your home. Heating System: The broken or failed natural gas, propane, electric central forced-air or oil heating system in your home.
Not covered: Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions. Heat Pump/Cooling System: Air ducts; air cleaners; air filters; ductwork; registers; asbestos coverings; condenser pads; snow legs; refrigerant conversions; and routine maintenance. Heating System: Air ducts; ductwork; registers and grilles; air filters; air cleaners; boilers; radiators; and routine maintenance. Additional exclusions apply.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair system(s) for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence Coverage provides for repair or replacement of parts only. Your system(s) will not be replaced. There is a $50 fee per service call. Heat Pump/Cooling System: The broken or failed electric central heat pump/cooling system in your home. Heating System: The broken or failed natural gas, propane, electric central forced-air or oil heating system in your home.
Not covered: Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions. Heat Pump/Cooling System: Air ducts; air cleaners; air filters; ductwork; registers; asbestos coverings; condenser pads; snow legs; refrigerant conversions; and routine maintenance. Heating System: Air ducts; ductwork; registers and grilles; air filters; air cleaners; boilers; radiators; and routine maintenance. Additional exclusions apply.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.
Frequently asked questions
What's covered?
Coverage provides, up to the applicable benefit limit, to repair system(s) for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence Coverage provides for repair or replacement of parts only. Your system(s) will not be replaced. There is a $50 fee per service call. Heat Pump/Cooling System: The broken or failed electric central heat pump/cooling system in your home. Heating System: What’s covered: The broken or failed natural gas, propane, electric central forced-air or oil heating system in your home.
What's not covered?
Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Heat Pump/Cooling System: Air ducts; air cleaners; air filters; ductwork; registers; asbestos coverings; condenser pads; snow legs; refrigerant conversions; and routine maintenance. Additional exclusions apply. Heating System: Air ducts; ductwork; registers and grilles; air filters; air cleaners; boilers; radiators; and routine maintenance. Additional exclusions apply.
When can I make a service call?
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Enbridge Gas North Carolina and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604. Your choice of whether to purchase this plan will not affect the price, availability or terms of service from Enbridge Gas North Carolina. Enbridge Gas North Carolina and HomeServe entered into a commercial agreement to introduce these plans to Enbridge Gas North Carolina’s customers.
Premium Heating and Cooling Repair Plan for only $16.90/mo.