30 Day Money Back Guarantee
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Why You Should Get a Plan
Replacing electrical products that are damaged due to a power electrical surge could be expensive‡.
If an electrical power surge occurs, it can cause damage to plugged in:
- desktop computers
- tablets
- televisions
With Electrical Surge Coverage from HomeServe, you'll be protected if your valuable electrical products fail as a result of an electrical surge up to your benefit amount. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Refrigerators
- Clothes washers and dryers
- Dishwashers
- Blenders, mixers and toasters
- Microwaves
- Televisions
- Window air conditioning units
- Thermostats and lamps
- Computers
- DVD/Blue-ray players and game consoles
- Printers, scanners and tablets
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Benefits
- $3,000 annual benefit amount
- Multiple service calls up to annual benefit
- 30-day review period
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Overview
Severe lightning strikes can cause surges that go along your main electrical line into your home destroying major appliances including refrigerators, dishwashers, and washing machines, leaving you responsible for the repair cost. Repair or replacement of these appliances can be expensive costing you hundreds of dollars in unforeseen expenses, which may burden finances. Take action to help protect your electrical products from surges.
Important coverage information
Eligibility: To be eligible, you must own or rent the residential single structure or a unit within a structure. If you own or rent a multi-family home or multiple housing units, provide the mailing address for each service agreement. You are not eligible if your home is a recreational vehicle, intended to be moved, or used for commercial purposes; you know of any current problems with your electrical products at enrollment; your electrical products were not installed per code or per manufacturer specifications; your electrical products are shared with a 3rd party or covered by an association.
Benefit Details: Coverage provides, up to the benefit amount, reimbursement to repair or replace electrical products in your home for which you have sole responsibility, that have experienced an operational failure due to an electrical surge. Reimbursement up to the benefit amount for diagnostic charges and/or service fees for a covered repair is also included.
Not covered: Sump pumps, medical equipment; power tools, electrical products that cannot be plugged in or have a replacement value of less than $100; electric vehicles; cost to repair, replace, or remove electrical products affixed in your home, loss or corruption of data and restoration of software and operating systems and electrical products that cannot be replaced with like kind and quality; remediating or notifying you of mold or hazardous materials, any sections/parts not installed properly, repairs or replacement protected under other coverage, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). If costs on covered repairs exceed the benefit limit, you pay the difference. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: You can make a service call immediately after your plan starts, which is 30 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately. You must call HomeServe within 30 days of an electrical surge event to start a claim.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. If you cancel within 30 days before your plan start date, you will not be charged. If you cancel within 30 days after the plan start date, you will get a full refund (less benefits paid). If you cancel 31 or more days after the plan start date, you will get a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides, up to the benefit amount, reimbursement to repair or replace electrical products in your home for which you have sole responsibility, that have experienced an operational failure due to an electrical surge. Reimbursement up to the benefit amount for diagnostic charges and/or service fees for a covered repair is also included.
Not covered: Sump pumps, medical equipment; power tools, electrical products that cannot be plugged in or have a replacement value of less than $100; electric vehicles; cost to repair, replace, or remove electrical products affixed in your home, loss or corruption of data and restoration of software and operating systems and electrical products that cannot be replaced with like kind and quality; remediating or notifying you of mold or hazardous materials, any sections/parts not installed properly, repairs or replacement protected under other coverage, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). If costs on covered repairs exceed the benefit limit, you pay the difference. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: You can make a service call immediately after your plan starts, which is 30 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately. You must call HomeServe within 30 days of an electrical surge event to start a claim.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. If you cancel within 30 days before your plan start date, you will not be charged. If you cancel within 30 days after the plan start date, you will get a full refund (less benefits paid). If you cancel 31 or more days after the plan start date, you will get a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What's covered?
Coverage provides, up to the benefit amount, reimbursement to repair or replace electrical products in your home for which you have sole responsibility, that have experienced an operational failure due to an electrical surge. Reimbursement up to the benefit amount for diagnostic charges and/or service fees for a covered repair is also included.
What's not covered?
Sump pumps, medical equipment; power tools, electrical products that cannot be plugged in or have a replacement value of less than $100; electric vehicles; cost to repair, replace, or remove electrical products affixed in your home, loss or corruption of data and restoration of software and operating systems and electrical products that cannot be replaced with like kind and quality; remediating or notifying you of mold or hazardous materials, any sections/parts not installed properly, repairs or replacement protected under other coverage, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). If costs on covered repairs exceed the benefit limit, you pay the difference. Additional exclusions apply.
When can I make a service call?
You can make a service call immediately after your plan starts, which is 30 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately. You must call HomeServe within 30 days of an electrical surge event to start a claim.
*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Ave, 6th Floor, Norwalk, CT 06850, is an independent company separate from Duquesne Light Company and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Duquesne Light Company. Duquesne Light Company has entered into a commercial agreement to introduce these plans to Duquesne Light Company customers; however, Duquesne Light Company does not endorse HomeServe. It is up to you decide if the plans are right for you. Furthermore, failure to pay for these optional service plans will not result in termination of utility service. Duquesne Light Company customers may enroll in service plans from other companies.
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