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Tech Protection Premier

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Important coverage information

Eligible

  • To be eligible for coverage for up to 3 of the following consumer electronics: cell phones, flat screen TVs, personal computers and tablet computers ('Devices') you must own or rent the residential structure or a unit within a structure
Additional limitations apply. See more. See less

Not Eligible

  • If your property is used for commercial purposes
Additional limitations apply. See more. See less

Exclusions

  • Losses caused by accident to flat screen TV; losses caused by theft, abuse, negligence, natural disaster, malwares, external factors (e.g., rust), or improper removal/installation of parts/peripheral devices; pre-existing conditions known at enrollment; Devices used solely for commercial purposes; accessories or peripheral devices; replaceable parts or connected items (e.g., batteries); or any loss or corruption of data and restoration of software and operating systems. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: To be eligible for coverage for up to 3 of the following consumer electronics: cell phones, flat screen TVs, personal computers and tablet computers ('Devices') you must own or rent the residential structure or a unit within a structure. You are not eligible if your property is used for commercial purposes. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides, up to the fair market value of the Device at the time of the service call or up to the benefit limits (whichever is lower), to repair or replace your Device(s), for which you have sole responsibility, that has failed due to: (a) normal wear and tear; (b) defects in materials or workmanship; (c) power surges to your Device(s) connected to a UL-approved surge protector; (d) accidental damage from handling of cell phones, personal computers and tablet computers; and (e) for cell phones only: defective buttons or connectivity ports, 3 or more defective pixels, and failure from dust, overheating, condensation or humidity. If your Device is deemed beyond repair, we will replace the Device with one of similar functionality that may be the same or different brand, model or color. Reimbursement for repair of broken tablet computer or cell phone screens is also included, up to the benefit limit. There is a 90-day guarantee on covered repairs. There is a $100 fee to make a Service Call whether the Device is covered or not.
Not Covered: Losses caused by accident to flat screen TV; losses caused by theft, abuse, negligence, natural disaster, malwares, external factors (e.g., rust), or improper removal/installation of parts/peripheral devices; pre-existing conditions known at enrollment; Devices used solely for commercial purposes; accessories or peripheral devices; replaceable parts or connected items (e.g., batteries); or any loss or corruption of data and restoration of software and operating systems. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period. We will determine if we perform the work at your home; you take your Device to and collect it from an authorized service center; or we provide you with instructions to ship the Device to an authorized depot. You release all property rights in any Devices replaced under this plan and agree to send them upon request.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.

Frequently asked questions

What's covered?
Coverage provides, up to the fair market value of the Device at the time of the service call or up to the benefit limits (whichever is lower), to repair or replace your Device(s), for which you have sole responsibility, that has failed due to: (a) normal wear and tear; (b) defects in materials or workmanship; (c) power surges to your Device(s) connected to a UL-approved surge protector; (d) accidental damage from handling of cell phones, personal computers and tablet computers; and (e) for cell phones only: defective buttons or connectivity ports, 3 or more defective pixels, and failure from dust, overheating, condensation or humidity. If your Device is deemed beyond repair, we will replace the Device with one of similar functionality that may be the same or different brand, model or color. Reimbursement for repair of broken tablet computer or cell phone screens is also included, up to the benefit limit. There is a 90-day guarantee on covered repairs. There is a $100 fee to make a Service Call whether the Device is covered or not.
What's not covered?
Losses caused by accident to flat screen TV; losses caused by theft, abuse, negligence, natural disaster, malwares, external factors (e.g., rust), or improper removal/installation of parts/peripheral devices; pre-existing conditions known at enrollment; Devices used solely for commercial purposes; accessories or peripheral devices; replaceable parts or connected items (e.g., batteries); or any loss or corruption of data and restoration of software and operating systems. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
When can I make a service call?
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period. We will determine if we perform the work at your home; you take your Device to and collect it from an authorized service center; or we provide you with instructions to ship the Device to an authorized depot. You release all property rights in any Devices replaced under this plan and agree to send them upon request.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company and is not an affiliate, partner, agent, joint venturer, or legal representative of Alabama Power Company. You are being offered these optional service plans from HomeServe as an “Alabama Power Company customer” based on your address being located within Alabama Power Company’s geographic service territory and pursuant to an agreement between Alabama Power Company and HomeServe. Your choice of whether to purchase this plan will not affect the price, availability or terms of service from Alabama Power Company. Alabama Power Company is not a party to, and assumes no liability or responsibility under, any plan(s) you may purchase. HomeServe offers this optional service plan as an authorized representative of the issuer, National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038.

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