HomeServe prepares to protect Britain's homes

HomeServe reminds customers that winter is coming

Posted 9 October 2014 4:00 PM by Mark Round

Tens of thousands of UK families could face the misery of burst water pipes and blocked drains this autumn and winter, HomeServe, one of the UK's leading home assistance providers, is warning.

As Britain braces itself in light of severe weather warnings from the MET Office1 stark statistics from HomeServe2 reveal its home assistance teams dealt with more than a quarter of a million plumbing and drainage claims in the last year alone - around one every two minutes.

"Emergency call-outs are most prevalent during the more inclement weather of the autumn and winter seasons, but our home assistance teams are on standby to support families across the UK every day", said Greg Reed, HomeServe's Chief Marketing Officer. "We know from our own statistics that more than a quarter of a million hard-working families in the UK were blighted by burst pipes, blocked drains and other plumbing and drainage problems in 2013. It can be an awful experience, however, HomeServe's dedicated teams around the UK are able to help."

HomeServe's own statistics2 reveal that:

  • In 2013, HomeServe responded to 258,846 plumbing and drainage claims or problems - 30 every hour on average, or one every two minutes
  • Last year alone, HomeServe fixed or unblocked around 60,000 drains and repaired or replaced more than 100,000 pipes
  • HomeServe helped 15,899 customers with water supply pipe problems in 2013
  • 89% of problems attended by HomeServe approved plumbers are fixed during the first call

The Met Office has this week issued severe weather warnings for parts of the UK, and winter 2013 was one of the wettest since 1766, almost 250 years3. With the UK braced, HomeServe today called on Britain’s hard-working homes to consider taking steps to protect themselves in the event of plumbing and drainage emergencies. 

New customers can take advantage of a limited offer from HomeServe, with plumbing and drainage cover at just 75p per month in the first year. The limited offer is available until 15th December (after which it rises to just £1 each month for the first twelve months) and offers protection against burst pipes, blocked sinks and drains, as well as seized and dripping taps (terms apply, offer available to homeowners only.)

"Many UK families have cover to protect themselves if they experience plumbing and drainage problems" added Reed. "However, there are still many that don't, and the pre or post-Christmas payment shock of a burst pipe or blocked drain, can sometimes be difficult to manage. Come rain or shine, we're here to help provide an effortless experience if people need us and we're proud that almost one in nine of all plumbing emergencies are fixed first time by our dedicated UK teams."

To find out more about HomeServe and all the relevant terms and conditions of the offer, visit

1 Met office warnings - Met Office Yellow Warning issued by Met Office on Friday, 3 October 2014 at

2 Statistics based on HomeServe Claims Data 2013

3 Met office data -