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water supply pipe
HomeServe Cover Reviews

Reviews completed by customers who've used their plumbing & drainage or water supply pipe policy

Water Pipe Cover

Covers problems with your home's water supply pipe and internal plumbing pipework.

With this policy, you can help protect yourself from the cost of dealing with repairs, bursts and leaks to the pipe that brings fresh water into your home and also your internal water pipes. And if things do go wrong, a HomeServe approved engineer will be there to help get things sorted.

This policy is sold, arranged and administered by HomeServe and underwritten by Inter Partner Assistance SA.

For your information
Your local water company may provide a one-off repair service to your external underground water supply pipe, please contact them direct for details so you can decide whether you need this product.

Water Pipe Cover

What's included?

  • Water supply pipetick
  • Internal water pipes tick

While cover includes many things, there are some exclusions. Please refer to the Policy Summary.

Who can buy Water Pipe Cover?

tick

People who are
Homeowners tick

But not
Landlords / tenants cross

tick

People who live in
Houses and bungalows tick

But not
Flats and mobile homes cross

For full eligibility information please see 'Are you eligible to apply?' in the important information section below.

What our customers say

Plumbing Cover reviews verified by Reevoo

(8.8 out of 10)
Communication with claims team
8.9
Ease of arranging an appointment
8.8
Professionalism and friendliness of the staff
9.1
Communication of claims progress
8.7
Quality of engineers repairs
9.0
The timeliness of the engineer
8.9
Value for money
8.9
Overall rating
8.8
Scores 8.8 out of 10 based on 2303 reviews
Reviews and scores from the last 12 months.
(4 out of 10)

Confirmed purchaser

GB
+
The engineer was friendly and advised accordingly.
The main problem was the appointment time, it was re-arranged on two occasions, one as I was on the phone when engineer tried to call, I did call back within 5 mins. of receiving the text message but advised it was late!?. The other I was not advised, it was only due to the fact I called to chase as it was getting late and I was advised the engineer was not able to attend.
Confirmed purchase: 12 July 2015
Published on: 26 July 2015

Here To Help Team, HomeServe

Hello Mr Akram

Further to our conversation.
Thank you for your feedback we will endeavor to improve our service.

Kind regards

Caroline
Here To Help Team

(8 out of 10)

M Stocks

reddish stockport sk56jh GB
+
plumber 1 came sent drain man 2 plumber 3 came replaced toilet flushing system ? toilet still does not flush properly.
after 3 visits was advised to buy a new toilet because they could not fix the poor flushing problem so back to square one but the last plumber did try at least but im still not happy .
Confirmed purchase: 13 July 2015
Published on: 26 July 2015
(7 out of 10)

Sharda

Orpington GB
+
Reviewer left no comment
The time frame had to chase for the engineer who came late in the evening inspire of me insisting that I have a disabled husband and the engineer came around the same time as the carers who could not get water for his needs since the mains were turned off!!
Confirmed purchase: 09 July 2015
Published on: 26 July 2015

Frequently asked questions

How do I apply for this policy?

To apply for this policy, please click 'Apply online' or call 0800 923 8010* and speak to a HomeServe agent.

To make the application process as smooth as possible, please make sure you have the following information to hand:

  • Details of the property you want to cover
  • A valid email address
  • Credit / debit card or bank details (for direct debit payments)

How soon after purchasing can I make a claim?

This policy has an initial 14 day exclusion period within which you'll not be able to make a claim. Please see the policy documents for more details.

How do I make a claim?

First, check that your problem is covered by checking your policy documents.

If the incident or emergency is covered by your policy, please visit our claims page to find out how to register your claim or call 0800 923 8010.*

How does HomeServe vet its tradesmen?

We're careful to vet all HomeServe approved tradesmen. We do this by:

  • Inspecting jobs upon completion
  • Taking a copy of their Public Liability Certificate
  • Validating their relevant trade certificates
  • Getting them to agree to our Service Level Agreements and Key Performance Indicators
  • Getting them to sign the HomeServe Health and Safety Statement.

Important information

Prices include all fees and Insurance Premium Tax (IPT).

Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Flats, maisonettes, mobile homes, bedsits, sub-divided homes and let and sub let properties are not covered.

Are you covered elsewhere?
You may be covered for water supply pipe problems elsewhere. Please check the Terms and Conditions of any other policies you may hold, such as your home insurance, so you are not paying for cover you do not need.

Existing HomeServe customers
This first year price is only available to new Water Pipe Cover customers through HomeServe. If you already have cover through HomeServe which includes plumbing, please check your Terms & Conditions so you are not paying for cover you do not need. Alternatively call HomeServe to find out what other cover options are available to you.

What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £51.00 for this policy provided they have made no claims. If you pay by Direct Debit or credit/debit card, excluding Maestro payments, your cover will automatically renew unless you tell HomeServe otherwise. If you choose any other method of payment you will be sent an invitation to renew prior to your renewal date.

Who provides this cover?
This policy is underwritten by Inter Partner Assistance SA (IPA) which is fully owned by the AXA Assistance Group. Inter Partner Assistance SA is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA's Financial Services Register Number is 202664. IPA’s registered UK address is The Quadrangle, 106 - 118 Station Road, Redhill, Surrey, RH1 1PR (registered company number FC008998).

Please refer to 'Who provides this policy?' in the Policy Summary.

This policy is sold, arranged and administered by HomeServe, which is a trading name of HomeServe Membership Limited, Cable Drive, Walsall, WS2 7BN (registered in England company no. 2770612) which is authorised and regulated by the Financial Conduct Authority (FCA) for insurance mediation activity under Financial Services Register number 312518. The regulatory status of IPA and HomeServe can be checked by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (call rates may vary).