tick Page loading
Some information has changed
water supply pipe
HomeServe Cover Reviews

Reviews completed by customers who've used their plumbing & drainage or water supply pipe policy

Water Pipe Cover

Covers problems with your home's water supply pipe and internal plumbing pipework.

With this policy, you can help protect yourself from the cost of dealing with repairs, bursts and leaks to the pipe that brings fresh water into your home and also your internal water pipes. And if things do go wrong, a HomeServe approved engineer will be there to help get things sorted.

This policy is sold, arranged and administered by HomeServe and underwritten by Inter Partner Assistance SA.

For your information
Your local water company may provide a one-off repair service to your external underground water supply pipe, please contact them direct for details so you can decide whether you need this product.

Water Pipe Cover

What's included?

  • Water supply pipetick
  • Internal water pipes tick

While cover includes many things, there are some exclusions. Please refer to the Summary of Cover.

Who can buy Water Pipe Cover?

tick

People who are
Homeowners tick

But not
Landlords / tenants cross

tick

People who live in
Houses and bungalows tick

But not
Flats and mobile homes cross

For full eligibility information please see 'Are you eligible to apply?' in the important information section below.

What our customers say

Plumbing Cover reviews collected by Reevoo

(9.0 out of 10)
Communication with claims team
9.0
Ease of arranging an appointment
9.0
Professionalism and friendliness of the staff
9.2
Communication of claims progress
8.9
Quality of engineers repairs
9.0
The timeliness of the engineer
8.9
Value for money
9.0
Overall rating
9.0
Scores 9.0 out of 10 based on 2243 reviews
Reviews and scores from the last 12 months.
(7 out of 10)

John

Thruxton Andover GB
+
Engineers are always friendly, work quickly, do the job & clear up afterwards.
This latest job was a nightmare for us.
The work took two weeks & we were filling the bath & several saucepans each morning to use water during the day when we had to turn the water off. Luckily we were away for one week.
We were left with a large hole in the tiled floor which I have now filled & retiled, and replaced some skirting boarding.
We were promised an Engineer for Tuesday 30th. September but no one came & we had to insist on an urgent prompt visit when the lady we spoke to wanted to start writing letters.
Confirmed purchase: 02 October 2014
Published on: 19 October 2014
(10 out of 10)

Confirmed purchaser

Coventry GB
+
Very quick response engineer very nice nothing to much trouble
Reviewer left no comment
Confirmed purchase: 05 October 2014
Published on: 16 October 2014
(10 out of 10)

M

GB
+
My problem was sorted with further advice
Reviewer left no comment
Confirmed purchase: 05 October 2014
Published on: 16 October 2014

Frequently asked questions

How do I apply for this policy?

To apply for this policy, please click 'Apply online' or call 0800 923 8010* and speak to a HomeServe agent.

To make the application process as smooth as possible, please make sure you have the following information to hand:

  • Details of the property you want to cover
  • A valid email address
  • Credit / debit card or bank details (for direct debit payments)

How soon after purchasing can I make a claim?

This policy has an initial 14 day exclusion period within which you'll not be able to make a claim. Please see the policy documents for more details.

How do I make a claim?

First, check that your problem is covered by checking your policy documents.

If the incident or emergency is covered by your policy, please visit our claims page to find out how to register your claim or call 0800 923 8010.*

How do HomeServe vet their tradesmen?

We're careful to vet all HomeServe approved tradesmen. We do this by:

  • Inspecting jobs upon completion
  • Taking a copy of their Public Liability Certificate
  • Validating their relevant trade certificates
  • Getting them to agree to our Service Level Agreements and Key Performance Indicators
  • Getting them to sign the HomeServe Health and Safety Statement.

Important information

Prices include all fees and Insurance Premium Tax (IPT).

Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Flats, maisonettes, mobile homes, bedsits, sub-divided homes and let and sub let properties are not covered.

Are you covered elsewhere?
You may be covered for water supply pipe problems elsewhere. Please check the Terms and Conditions of any other policies you may hold, such as your home insurance, so you are not paying for cover you do not need.

Existing HomeServe customers
This first year price is only available to new Water Pipe Cover customers through HomeServe. If you already have cover through HomeServe which includes plumbing, please check your Terms & Conditions so you are not paying for cover you do not need. Alternatively call HomeServe to find out what other cover options are available to you.

What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £51.00 for this policy provided they have made no claims. If you pay by Direct Debit or credit/debit card, excluding Maestro payments, your cover will automatically renew unless you tell HomeServe otherwise. If you choose any other method of payment you will be sent an invitation to renew prior to your renewal date.

Who provides this cover?
This policy is underwritten by Inter Partner Assistance SA (IPA) which is fully owned by the AXA Assistance Group. Inter Partner Assistance SA is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA's Financial Services Register Number is 202664. IPA’s registered UK address is The Quadrangle, 106 - 118 Station Road, Redhill, Surrey, RH1 1PR (registered company number FC008998).

Please refer to 'Who provides this policy?' in the Summary of Cover.

This policy is sold, arranged and administered by HomeServe, which is a trading name of HomeServe Membership Limited, Cable Drive, Walsall, WS2 7BN (registered in England company no. 2770612) which is authorised and regulated by the Financial Conduct Authority (FCA) for insurance mediation activity under Financial Services Register number 312518. The regulatory status of IPA and HomeServe can be checked by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (call rates may vary).