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plumbing and drainage cover for houses
HomeServe Cover Reviews

Reviews completed by customers who've used their plumbing & drainage or water supply pipe policy

Plumbing and Drainage Cover for Houses

Cover a range of plumbing problems with Plumbing and Drainage for houses.

You can help protect yourself from the cost of dealing with repairs to burst pipes, blocked sinks and drains, seized and dripping taps.

When things go wrong, a HomeServe approved engineer will be there to help get things sorted.

This policy is sold, arranged and administered by HomeServe and underwritten by Inter Partner Assistance SA.

 

Plumbing DrainageRepair leaking or blocked internal water pipeworkDrain and isolate a leaking cold water tank Drain and isolate a leaking cold water tank Repair leaking or blocked internal water pipeworkTap repairs (for example seized taps, dripping taps, loose taps) and leaks in pipework leading to tapsA blocked/leaking soil vent pipeDrain and isolate a leaking hot water cylinderA blocked/leaking toilet and leaking overflowsTap repairs (for example seized taps, dripping taps, loose taps) and leaks in pipework leading to tapsTap repairs (for example seized taps, dripping taps, loose taps) and leaks in pipework leading to tapsA blocked/leaking soil vent pipeRepair leaking or blocked internal water pipeworkA blocked/leaking/ collapsed internal drainage pipeA blocked/leaking/ collapsed internal drainage pipeA blocked/leaking/ collapsed internal drainage pipeA blocked/leaking soil vent pipeTap repairs (for example seized taps, dripping taps, loose taps) and leaks in pipework leading to tapsTap repairs (for example seized taps, dripping taps, loose taps) and leaks in pipework leading to tapsA leaking internal stop tapDrain and isolate a radiator (where the radiator cannot be turned off to stop the leak)Tap repairs (for example seized taps, dripping taps, loose taps) and leaks in pipework leading to tapsA leaking internal stop tapThe external Water Supply Pipe is NOT covered. The part that is within and under the building IS coveredThe external Water Supply Pipe is NOT covered. The part that is within and under the building IS coveredExternal Drains (including rainwater drains)

What's included?

  • Plumbing and drainagetick

While cover includes many things, there are some exclusions. Please refer to the Summary of Cover.

Who can buy Plumbing and Drainage Cover for Houses?

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People who are
Homeowners tick

But not
Landlords / tenants cross

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People who live in
Houses and bungalows tick

But not
Flats and mobile homes cross

For full eligibility information please see 'Are you eligible to apply?' in the important information section below.

What our customers say

Plumbing Cover reviews verified by Reevoo

(8.9 out of 10)
Communication with claims team
9.0
Ease of arranging an appointment
9.0
Professionalism and friendliness of the staff
9.2
Communication of claims progress
8.9
Quality of engineers repairs
9.0
The timeliness of the engineer
8.9
Value for money
9.0
Overall rating
8.9
Scores 8.9 out of 10 based on 2180 reviews
Reviews and scores from the last 12 months.
(9 out of 10)

Obeng

LUTON GB
+
QUICK SERVICES WAS GIVEN TO ME.
Reviewer left no comment
Confirmed purchase: 19 November 2014
Published on: 04 December 2014
(10 out of 10)

Joann

Cheadle staffs GB
+
Fast reliable and professional service would recommend to anyone to take out cover
Not a single bad point
Confirmed purchase: 16 November 2014
Published on: 04 December 2014
(7 out of 10)

Daniel

Reading GB
+
had our toilet fixed and our leak fixed on day we reported it
Took 5-6 visits to get our boiler fixed and we were incorrectly advised that we needed to remove a dry wall
Confirmed purchase: 21 November 2014
Published on: 03 December 2014

Frequently asked questions

How do I apply for this policy?

To apply for this policy, please click 'Apply online' or call 0800 923 8010* and speak to a HomeServe agent.

To make the application process as smooth as possible, please make sure you have the following information to hand:

  • Details of the property you want to cover
  • A valid email address
  • Credit / debit card or bank details (for direct debit payments)

How soon after purchasing can I make a claim?

This policy has an initial 14 day exclusion period within which you'll not be able to make a claim. Please see the policy documents for more details.

How do I make a claim?

First, check that your problem is covered by checking your policy documents.

If the incident or emergency is covered by your policy, please visit our claims page to find out how to register your claim or call 0800 923 8010.*

How do HomeServe vet their tradesmen?

We're careful to vet all HomeServe approved tradesmen. We do this by:

  • Inspecting jobs upon completion
  • Taking a copy of their Public Liability Certificate
  • Validating their relevant trade certificates
  • Getting them to agree to our Service Level Agreements and Key Performance Indicators
  • Getting them to sign the HomeServe Health and Safety Statement.

Important information

Prices include all fees and Insurance Premium Tax (IPT).

Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Flats, maisonettes, mobile homes, bedsits, sub-divided homes and let and sub let properties are not covered.

Are you covered elsewhere?
You may be covered for plumbing and drainage problems elsewhere. Please check the Terms and Conditions of any other policies you may hold, such as your home insurance, so you are not paying for cover you do not need.

What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £51.00 for this policy provided they have made no claims. If you pay by Direct Debit or credit/debit card, excluding Maestro payments, your cover will automatically renew unless you tell HomeServe otherwise. If you choose any other method of payment you will be sent an invitation to renew prior to your renewal date.

Who provides this cover?
This policy is underwritten by Inter Partner Assistance SA (IPA) which is fully owned by the AXA Assistance Group. Inter Partner Assistance SA is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA's Financial Services Register Number is 202664. IPA’s registered UK address is The Quadrangle, 106 - 118 Station Road, Redhill, Surrey, RH1 1PR (registered company number FC008998).

This policy is sold, arranged and administered by HomeServe, which is a trading name of HomeServe Membership Limited, Cable Drive, Walsall, WS2 7BN (registered in England company no. 2770612) which is authorised and regulated by the Financial Conduct Authority (FCA) for insurance mediation activity under Financial Services Register number 312518. The regulatory status of IPA and HomeServe can be checked by visiting the FCA's website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (call rates may vary).

Please refer to 'Who provides this policy?' in the Summary of Cover.

*Calls may be recorded for quality control and training purposes. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.