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Gas Central Heating Breakdown Cover with an Annual Boiler Service
HomeServe Cover Reviews

Reviews completed by customers who've used their combined cover policy

HomeServe Cover 8 with an Annual Boiler Service

 FREE Annual Boiler Service in year 1

*For new customers your boiler service will be carried out between 1 April and 1 September 2016 (Monday to Friday, 9am to 5pm).

*Price of boiler service is shown as free when compared to the equivalent product without service.

You can help protect yourself from the cost of dealing with a boiler breakdown, burst water pipes, blocked sinks and drains, seized and dripping taps, electrical wiring damage, securing your property and rats, mice, wasp and hornet infestations.

When things go wrong, a HomeServe approved engineer will be there to help get things sorted. This policy is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.

Please Note: The annual boiler service included with this policy is free in the first year only, upon renewal the annual boiler service is chargeable and will be included as standard in the total cost of the policy. Please refer to 'what happens after the first year' under important information.

Offers cannot be used in conjunction with one another.

HomeServe Cover 3 DiagramSecurity iconProtect a damaged roof by using covering with tarpaulinPest infestation iconWasps/hornets nests in the gardenSecurity iconProtect a damaged roof by using covering with tarpaulinPest infestation iconBlack/brown rats or mice inside the property and attached garages/buildingsPlumbing and drainage icon.Internal water pipework - leaks and blockagesPlumbing and drainage icon.Repair/replace water tank (including overflows)Pest infestation iconWasps/hornets nests inside the propertySecurity iconBoarding up windows and doors (those which secure the property)Electrical emergency breakdown iconFailed light switch & wiringElectrical emergency breakdown iconFailed light switch & wiringElectrical emergency breakdown iconFailed light sockets & wiring (not including bulb replacements)Electrical emergency breakdown iconFailed permanent wiring to shower (NOT the shower unit itself)Security iconBoarding up windows and doors (those which secure the property)Gas central heating iconRepair/replace hot water cylinder (not immersion heater)Plumbing maintenance iconToilet - blockages, leaking, not-flushing, overflows leakingPlumbing maintenance iconTap repairs (for example seized taps, dripping taps, loose taps) and leaks in pipework leading to tapsPlumbing maintenance iconTap repairs (for example seized taps, dripping taps, loose taps) and leaks in pipework leading to tapsElectrical emergency breakdown iconRepair wiring to permanent security lighting attached to the buildingElectrical emergency breakdown iconRepair /replace broken fuseboxPlumbing and drainage icon.Internal drainage - leaks and blockages to waste pipesSecurity iconBroken locks, snapped keys in locks, creating access if locked outGas central heating iconRepairs to the boiler (so long as we can find parts) - if BER replace if it is under 7 years old, or pay £200 if not.Tooltip tick iconSeized or leaking stop tapGas supply pipe iconInternal gas supply pipe (including hose to cookers (not the gas appliance))Water supply pipe iconLeaking/Blocked underground water supply pipeWater supply pipe iconLeaking/Blocked underground water supply pipeWater supply pipe iconLeaking/Blocked underground water supply pipePlumbing and drainage icon.External Drains (including rainwater drains)Plumbing and drainage icon.External Drains (including rainwater drains)Pest infestation iconWasps/hornets nests in the gardenPest infestation iconWasps/hornets nests in the garden

What's included?

  • Water supply pipetick
  • Plumbing and drainstick
  • Electrical wiringtick
  • Pest infestationstick
  • Security and roofing incidentstick
  • Internal gas supply pipetick
  • Gas central heating including gas boilertick
  • Annual boiler servicetick

While cover includes many things, there are some exclusions. Please refer to the Policy Summary.

Who can buy HomeServe Cover 8 with an Annual Boiler Service?

tick

People who are
Homeowners tick

But not
Landlords / tenants cross

tick

People who live in
Houses and bungalows tick

But not
Flats and mobile homes cross

tick

Homes heated with
Natural Gas tick

But not
Electric heating cross

For full eligibility information please see 'Are you eligible to apply?' in the important information section below.

What our customers say

Combined Cover reviews verified by Reevoo

2,262 reviews in the past 12 months

Reviews from: Sort by:
(8.7 out of 10)
Communication with claims team
8.9
Ease of arranging an appointment
8.8
Professionalism and friendliness of the staff
9.1
Communication of claims progress
8.7
Quality of engineers repairs
9.0
The timeliness of the engineer
8.9
Value for money
8.6
Overall rating
8.7
Scores 8.7 out of 10 based on 2262 reviews
Show more score details
Reviews and scores from the last 12 months.
(8 out of 10)

J Hinks

Poole GB
+
Reviewer left no comment
I was given a day when the engineer would visit. I took the day off work and he didn't arrive, having waited in for 12 hours. He did come the following day but I had to take another day off work.
Confirmed purchase: 17 December 2015
Published on: 02 February 2016
(10 out of 10)

S Stuart

Letchworth GB
+
Very quick response time
None
Confirmed purchase: 23 December 2015
Published on: 02 February 2016
(10 out of 10)

C W Carson

GB
+
Claims answered quickly and without quibbling
My new taps are a bit sticky to turn
Confirmed purchase: 07 January 2016
Published on: 02 February 2016

Frequently asked questions

How do I apply for this policy?

To apply simply click 'Apply online' or you can chat to us online.

Please ensure you have the following information to hand:

  • Details of the property you want to cover
  • A valid email address
  • Type of heating
  • Your boiler make
  • Credit / debit card or bank details (for direct debit payments)

How soon after purchasing can I make a claim?

This policy has an initial 14 day exclusion period within which you'll not be able to make a claim. Please see the policy documents for more details.

How do I make a claim?

First, check that your problem is covered by checking your policy documents.

If the incident or emergency is covered by your policy, please visit our claims page to find out how to register your claim or call 0800 923 8010.*

How does HomeServe vet its tradesmen?

We're careful to vet all HomeServe approved tradesmen. We do this by:

  • Inspecting jobs upon completion
  • Taking a copy of their Public Liability Certificate
  • Validating their relevant trade certificates
  • Getting them to agree to our Service Level Agreements and Key Performance Indicators
  • Getting them to sign the HomeServe Health and Safety Statement.

Important information

Prices include all fees and Insurance Premium Tax (IPT).

Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Flats, maisonettes, mobile homes, bedsits, sub-divided homes and let and sub let properties are not covered.

The boiler at your property must have a power output of less than 60 KW/hr and be fired by natural gas (and not LPG, electric or oil). Your property must not be heated by dual purpose boilers, a warm air heating system, combination and unvented cylinders or thermal storage units.

Are you covered elsewhere?
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy so you are not paying for cover you do not need.

What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £336.00 for this policy provided they have made no claims. If you pay by Direct Debit or credit/debit card, excluding Maestro payments, your cover will automatically renew unless you tell HomeServe otherwise. If you choose any other method of payment you will be sent an invitation to renew prior to your renewal date.

Who provides this cover?
This policy is underwritten by Aviva Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva Insurance Limited is registered in Scotland, company no. 2116 and the registered address is Pitheavlis, Perth, PH2 0NH.

This policy is sold, arranged and administered by HomeServe, which is a trading name of HomeServe Membership Limited, Cable Drive, Walsall, WS2 7BN (registered in England company no. 2770612) which is authorised and regulated by the Financial Conduct Authority (FCA) for insurance mediation activity under Financial Services Register number 312518. The regulatory status of Aviva Insurance Limited and HomeServe can be checked by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (call rates may vary).

For your information
As a homeowner you are generally responsible for the water supply pipe from where it enters your home up to the stop tap, which could be inside, or in some instances, outside your property boundary line. If your water pipe suffers a leak or burst, which may result in you being without water, it is generally your responsibility as the property owner to sort it out. This responsibility may be shared with neighbouring properties.

*Calls may be recorded for quality control and training purposes. Calls to 0800/0808 numbers are free from landlines and mobile phones, and will not be taken from your mobile phone inclusive call minutes. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.

Pests
Please note, your local authority may provide a pest control service to its residents. Please contact them directly for details.

If you suffer a gas leak, you should first call the National Gas Emergency Service immediately on 0800 111 999.

TERMS AND CONDITIONS OF FREE BOILER SERVICE OFFER

The offer of a free boiler service is only available on certain highlighted products on our website, www.homeserve.com

Only one offer per household

Not to be used in conjunction with any other offer

If you cancel your policy within the first 28 days you will not receive the Annual Boiler Service

No cash alternatives will be offered

HomeServe staff are not eligible for this offer

Separate terms and conditions apply to the products themselves

HomeServe reserves the right to withdraw this offer at any time

This offer is for new customers only