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HomeServe Cover8
HomeServe Cover Reviews

Reviews completed by customers who've used their combined cover policy

HomeServe Cover 8

1/2 price cover for houses, was 9.50, now 4.75 per month in the first year. Offer ends 2nd February 2015.

When compared against HomeServe prices online from 20th December 2013 to 25th January 2015.

  Defaqto 2015 Five star rated cover banner

Defaqto 5 Star rated HomeServe Cover 8 can cover you for problems with your gas central heating and a range of plumbing, electrical wiring, security and pest problems.

You can help protect yourself from the cost of dealing with a boiler breakdown, burst water pipes, blocked sinks and drains, seized and dripping taps, electrical wiring damage, securing your property and rats, mice, wasp and hornet infestations.

When things go wrong, a HomeServe approved engineer will be there to help get things sorted.

This policy is sold, arranged and administered by HomeServe and underwritten by Inter Partner Assistance SA.

To read more about the benefits of this cover being rated 5 Stars from Defaqto, please click here.

Please note: This policy does not include a boiler service.

HomeServe Cover 3 DiagramProtect a damaged roof by using covering with tarpaulinWasps/hornets nests in the gardenProtect a damaged roof by using covering with tarpaulinBlack/brown rats or mice inside the property and attached garages/buildingsInternal water pipework - leaks and blockagesRepair/replace water tank (including overflows)Wasps/hornets nests inside the propertyBoarding up windows and doors (those which secure the property)Failed light switch & wiringFailed light switch & wiringFailed light sockets & wiring (not including bulb replacements)Failed permanent wiring to shower (NOT the shower unit itself)Boarding up windows and doors (those which secure the property)Repair/replace hot water cylinder (not immersion heater)Toilet - blockages, leaking, not-flushing, overflows leakingTap repairs (for example seized taps, dripping taps, loose taps) and leaks in pipework leading to tapsTap repairs (for example seized taps, dripping taps, loose taps) and leaks in pipework leading to tapsRepair wiring to permanent security lighting attached to the buildingRepair /replace broken fuseboxInternal drainage - leaks and blockages to waste pipesBroken locks, snapped keys in locks, creating access if locked outRepairs to the boiler (so long as we can find parts) - if BER replace if it is under 7 years old, or pay £200 if not.Seized or leaking stop tapInternal gas supply pipe (including hose to cookers (not the gas appliance))Leaking/Blocked underground water supply pipeLeaking/Blocked underground water supply pipeLeaking/Blocked underground water supply pipeExternal Drains (including rainwater drains)External Drains (including rainwater drains)Wasps/hornets nests in the gardenWasps/hornets nests in the garden

What's included?

  • Water supply pipetick
  • Plumbing and drainstick
  • Electrical wiringtick
  • Pest infestationstick
  • Security and roofing incidentstick
  • Internal gas supply pipetick
  • Gas central heating breakdowntick

While cover includes many things, there are some exclusions. Please refer to the Summary of Cover.

Who can buy HomeServe Cover 8?


People who are
Homeowners tick

But not
Landlords / tenants cross


People who live in
Houses and bungalows tick

But not
Flats and mobile homes cross


Homes heated with
Gas tick

But not
Electric heating cross

For full eligibility information please see 'Are you eligible to apply?' in the important information section below.

What our customers say

Combined Cover reviews verified by Reevoo

(8.8 out of 10)
Communication with claims team
Ease of arranging an appointment
Professionalism and friendliness of the staff
Communication of claims progress
Quality of engineers repairs
The timeliness of the engineer
Value for money
Overall rating
Scores 8.8 out of 10 based on 1703 reviews
Reviews and scores from the last 12 months.
(9 out of 10)


Woking GB
Locksmith arrived very quickly
Not really
Confirmed purchase: 04 January 2015
Published on: 27 January 2015
(10 out of 10)


Durham GB
Good service and staff. Made a difficult situation much easier.
Reviewer left no comment
Confirmed purchase: 12 January 2015
Published on: 27 January 2015
(7 out of 10)

Mrs K

Stamford GB
Friendly engineer
Helpful staff at Homeserve
Problem mis diagnosed originally resulting in a two week period without heating working properly. Not ideal with young children in the middle of winter.
Confirmed purchase: 10 January 2015
Published on: 27 January 2015

Frequently asked questions

How do I apply for this policy?

To apply for this policy, please click 'Apply online'.

To make the application process as smooth as possible, please make sure you have the following information to hand:

  • Details of the property you want to cover
  • A valid email address
  • Type of heating
  • Your boiler make
  • Credit / debit card or bank details (for direct debit payments)

How soon after purchasing can I make a claim?

This policy has an initial 14 day exclusion period within which you'll not be able to make a claim. Please see the policy documents for more details.

How do I make a claim?

First, check that your problem is covered by checking your policy documents.

If the incident or emergency is covered by your policy, please visit our claims page to find out how to register your claim or call 0800 923 8010.*

How do HomeServe vet their tradesmen?

We're careful to vet all HomeServe approved tradesmen. We do this by:

  • Inspecting jobs upon completion
  • Taking a copy of their Public Liability Certificate
  • Validating their relevant trade certificates
  • Getting them to agree to our Service Level Agreements and Key Performance Indicators
  • Getting them to sign the HomeServe Health and Safety Statement.

Important information

Prices include all fees and Insurance Premium Tax (IPT).

Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Flats, maisonettes, mobile homes, bedsits, sub-divided homes and let and sub let properties are not covered.

The boiler at your property must have a power output of less than 60 KW/hr and be fired by natural gas (and not LPG, electric or oil). Your property must not be heated by dual purpose boilers, a warm air heating system, combination and unvented cylinders or thermal storage units.

Are you covered elsewhere?
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy so you are not paying for cover you do not need.

What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £186.00 for this policy provided they have made no claims. If you pay by Direct Debit or credit/debit card, excluding Maestro payments, your cover will automatically renew unless you tell HomeServe otherwise. If you choose any other method of payment you will be sent an invitation to renew prior to your renewal date.

Who provides this cover?
This policy is underwritten by Inter Partner Assistance SA (IPA) which is fully owned by the AXA Assistance Group. Inter Partner Assistance SA is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA's Financial Services Register Number is 202664. IPA’s registered UK address is The Quadrangle, 106 - 118 Station Road, Redhill, Surrey, RH1 1PR (registered company number FC008998).

This policy is sold, arranged and administered by HomeServe, which is a trading name of HomeServe Membership Limited, Cable Drive, Walsall, WS2 7BN (registered in England company no. 2770612) which is authorised and regulated by the Financial Conduct Authority (FCA) for insurance mediation activity under Financial Services Register number 312518. The regulatory status of IPA and HomeServe can be checked by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (call rates may vary).

Please refer to 'Who provides this policy?' in the Summary of Cover.

For your information
As a homeowner you are generally responsible for the water supply pipe from where it enters your home up to the stop tap, which could be inside, or in some instances, outside your property boundary line. If your water pipe suffers a leak or burst, which may result in you being without water, it is generally your responsibility as the property owner to sort it out. This responsibility may be shared with neighbouring properties.

Please note, your local authority may provide a pest control service to its residents. Please contact them direct for details.

If you suffer a gas leak, you should first call the National Gas Emergency Service immediately on 0800 111 999.


This offer is only available for new customers until 2nd February 2015

Only one offer per household

Not to be used in conjunction with any other offer

HomeServe reserves the right to withdraw this offer at any time