Page loadingSome information has changed
HomeServe Cover 8
With HomeServe Cover 8, arranged and administered by HomeServe and underwritten by Inter Partner Assistance SA, you can help protect your home against a range of household emergencies and incidents.
HomeServe Cover 8 gives you all of the benefits of HomeServe Cover 7 (which includes cover for your plumbing and drainage system, electrical wiring and more) plus cover for your gas central heating system and gas boiler.
What's included?
- Water supply pipe
- Plumbing and drains
- Electrical wiring
- Pest infestations
- Security and roofing incidents
- Internal gas supply pipe
- Gas central heating breakdown
While cover includes many things, there are some exclusions. Please refer to the Summary of Cover.
Who can buy HomeServe Cover 8?
People who are
Home owners
But not
Landlords / tenants
People who live in
Houses & bungalows
But not
Flats & mobile homes
Homes heated with
Gas
But not
Electric heating
For full eligibility information please see 'Are you eligible to apply?' in the important information section below.
Frequently asked questions
How do I apply for this policy?
To apply for this policy, please click 'Apply online'.
To make the application process as smooth as possible, please make sure you have the following information to hand:
- Details of the property you want to cover
- A valid email address
- Type of heating
- Your boiler make
- Credit / debit card or bank details (for direct debit payments)
How soon after purchasing can I make a claim?
This policy has an initial 14 day exclusion period within which you will not be able to make a claim. Please see the policy documents for more details.
How do I make a claim?
First, check that your problem is covered by checking your policy documents.
If the incident or emergency is covered by your policy, please visit our claims page to find out how to register your claim or call 0800 923 8010.*
How do you vet your tradesmen?
We're careful to vet all HomeServe approved tradesman. We do this by:
- Inspecting jobs upon completion
- Taking a copy of their Public Liability Certificate
- Validating their relevant trade certificates
- Getting them to agree to our Service Level Agreements, Key Performance Indicators, expected work
- Getting them to sign the HomeServe Health and Safety statement
Important information
Prices include all fees and Insurance Premium Tax (IPT).
Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Flats, maisonettes, mobile homes, bedsits, sub-divided homes and let and sub let properties are not covered.
Are you covered elsewhere?
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy so you are not paying for cover you do not need.
What happens after the first year?
The price may increase at renewal. Currently customers in their second year are paying £180 for this policy provided they have made no claims. If you pay by Direct Debit or credit/debit card, excluding Maestro payments, your cover will automatically renew unless you tell HomeServe otherwise. If you choose any other method of payment you will be sent an invitation to renew prior to your renewal date.
Who provides this cover?
This policy is underwritten by Inter Partner Assistance SA (IPA), which is the retained underwriting company fully owned by the AXA Assistance Group. IPA is a Belgian firm of Avenue Louise, 166 bte1, 1050, Brussels, which has a UK branch office regulated by the Financial Services Authority (FSA) (FSA register number 202664). IPA's registered UK address is The Quadrangle, 106-118 Station Road, Redhill, Surrey, RH1 1PR (company number FC008998).
The policy is arranged and administered for you by HomeServe which is a trading name of HomeServe Membership Limited, Cable Drive, Walsall, WS2 7BN (registered in England under company number 2770612).
HomeServe Membership Ltd is authorised and regulated by the Financial Services Authority (registered number 312518), this can be checked on the FSA's Register by visiting the website www.FSA.gov.uk/register/home.do or by telephoning them on 0845 606 1234.
Please refer to 'Who provides HomeServe Cover 8' in the Summary of Cover.
For your information
As a homeowner you are generally responsible for the water supply pipe from where it enters your home up to the stop tap, which could be inside, or in some instances, outside your property boundary line. If your water pipe suffers a leak or burst, which may result in you being without water, it is generally your responsibility as the property owner to sort it out. This responsibility may be shared with neighbouring properties.
E-gift card offer Terms and Conditions
This offer is available until the end of June 2013.
Only one offer per household.
Not to be used in conjunction with any other offer.
If you cancel your policy within the first 28 days you will not receive the e-gift card.
The e-gift card will be emailed (no duplicates will be sent) to the policyholder's email address
after 8 weeks of the policy start date.
Please note that separate e-gift card Terms and Conditions will apply to any use of the e-gift card.
No cash alternative will be offered.
HomeServe staff are not eligible for this offer.
HomeServe reserves the right to withdraw this offer at any time.