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HomeServe Cover8
HomeServe Cover Reviews

Reviews completed by customers who've used their combined cover policy

HomeServe Cover 8

Free £50 Argos Gift Card
  Defaqto Homeserve Cover 8

Defaqto 5 Star rated HomeServe Cover 8 can cover your home for problems with your gas central heating and a range of plumbing, electrical wiring, security and pest problems.

You can help protect yourself from the cost of dealing with a boiler breakdown, burst water pipes, blocked sinks and drains, seized and dripping taps, electrical wiring damage, securing your property and rats, mice, wasp and hornet infestations.

When things go wrong, a HomeServe approved engineer will be there to help get things sorted.

This policy is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.

To read more about the benefits of this cover being rated 5 Stars from Defaqto, please click here.

Please note: This policy does not include a boiler service. If you would like to take advantage of our free boiler service offer instead please click here

HomeServe Cover 3 DiagramSecurity iconProtect a damaged roof by using covering with tarpaulinPest infestation iconWasps/hornets nests in the gardenSecurity iconProtect a damaged roof by using covering with tarpaulinPest infestation iconBlack/brown rats or mice inside the property and attached garages/buildingsPlumbing and drainage icon.Internal water pipework - leaks and blockagesPlumbing and drainage icon.Repair/replace water tank (including overflows)Pest infestation iconWasps/hornets nests inside the propertySecurity iconBoarding up windows and doors (those which secure the property)Electrical emergency breakdown iconFailed light switch & wiringElectrical emergency breakdown iconFailed light switch & wiringElectrical emergency breakdown iconFailed light sockets & wiring (not including bulb replacements)Electrical emergency breakdown iconFailed permanent wiring to shower (NOT the shower unit itself)Security iconBoarding up windows and doors (those which secure the property)Gas central heating iconRepair/replace hot water cylinder (not immersion heater)Plumbing maintenance iconToilet - blockages, leaking, not-flushing, overflows leakingPlumbing maintenance iconTap repairs (for example seized taps, dripping taps, loose taps) and leaks in pipework leading to tapsPlumbing maintenance iconTap repairs (for example seized taps, dripping taps, loose taps) and leaks in pipework leading to tapsElectrical emergency breakdown iconRepair wiring to permanent security lighting attached to the buildingElectrical emergency breakdown iconRepair /replace broken fuseboxPlumbing and drainage icon.Internal drainage - leaks and blockages to waste pipesSecurity iconBroken locks, snapped keys in locks, creating access if locked outGas central heating iconRepairs to the boiler (so long as we can find parts) - if BER replace if it is under 7 years old, or pay £200 if not.Tooltip tick iconSeized or leaking stop tapGas supply pipe iconInternal gas supply pipe (including hose to cookers (not the gas appliance))Water supply pipe iconLeaking/Blocked underground water supply pipeWater supply pipe iconLeaking/Blocked underground water supply pipeWater supply pipe iconLeaking/Blocked underground water supply pipePlumbing and drainage icon.External Drains (including rainwater drains)Plumbing and drainage icon.External Drains (including rainwater drains)Pest infestation iconWasps/hornets nests in the gardenPest infestation iconWasps/hornets nests in the garden

What's included?

  • Water supply pipetick
  • Plumbing and drainstick
  • Electrical wiringtick
  • Pest infestationstick
  • Security and roofing incidentstick
  • Internal gas supply pipetick
  • Gas central heating breakdowntick

While cover includes many things, there are some exclusions. Please refer to the Policy Summary.

Who can buy HomeServe Cover 8?


People who are
Homeowners tick

But not
Landlords / tenants cross


People who live in
Houses and bungalows tick

But not
Flats and mobile homes cross


Homes heated with
Natural Gas tick

But not
Electric heating cross

For full eligibility information please see 'Are you eligible to apply?' in the important information section below.

What our customers say

Combined Cover reviews verified by Reevoo

(8.7 out of 10)
Communication with claims team
Ease of arranging an appointment
Professionalism and friendliness of the staff
Communication of claims progress
Quality of engineers repairs
The timeliness of the engineer
Value for money
Overall rating
Scores 8.7 out of 10 based on 2272 reviews
Reviews and scores from the last 12 months.
(10 out of 10)


Stanford le Hope Essex GB
Having the peace of mind, knowing that help is just a phone call away.
No bad points really
Confirmed purchase: 23 October 2015
Published on: 20 November 2015
(10 out of 10)


Scunthorpe GB
We had a very good job done in the end so it was worth the wait
It took 3 visits to get it right
Confirmed purchase: 23 October 2015
Published on: 20 November 2015
(8 out of 10)


Haslemere Surrey GB
Homesrve operators were excellent .
Poor communication with the plumbing. Company who seemed to have problems liaising with the homesrve tematherby delaying the visit.
Confirmed purchase: 07 October 2015
Published on: 20 November 2015

Frequently asked questions

How do I apply for this policy?

To apply for this policy, please click 'Apply online'.

To make the application process as smooth as possible, please make sure you have the following information to hand:

  • Details of the property you want to cover
  • A valid email address
  • Type of heating
  • Your boiler make
  • Credit / debit card or bank details (for direct debit payments)

How soon after purchasing can I make a claim?

This policy has an initial 14 day exclusion period within which you'll not be able to make a claim. Please see the policy documents for more details.

How do I make a claim?

First, check that your problem is covered by checking your policy documents.

If the incident or emergency is covered by your policy, please visit our claims page to find out how to register your claim or call 0800 923 8010.*

How does HomeServe vet its tradesmen?

We're careful to vet all HomeServe approved tradesmen. We do this by:

  • Inspecting jobs upon completion
  • Taking a copy of their Public Liability Certificate
  • Validating their relevant trade certificates
  • Getting them to agree to our Service Level Agreements and Key Performance Indicators
  • Getting them to sign the HomeServe Health and Safety Statement.

Important information

Prices include all fees and Insurance Premium Tax (IPT).

Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Flats, maisonettes, mobile homes, bedsits, sub-divided homes and let and sub let properties are not covered.

The boiler at your property must have a power output of less than 60 KW/hr and be fired by natural gas (and not LPG, electric or oil). Your property must not be heated by dual purpose boilers, a warm air heating system, combination and unvented cylinders or thermal storage units.

Are you covered elsewhere?
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy so you are not paying for cover you do not need.

What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £240.00 for this policy provided they have made no claims. If you pay by Direct Debit or credit/debit card, excluding Maestro payments, your cover will automatically renew unless you tell HomeServe otherwise. If you choose any other method of payment you will be sent an invitation to renew prior to your renewal date.

Who provides this cover?
This policy is underwritten by Aviva Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva Insurance Limited is registered in Scotland, company no. 2116 and the registered address is Pitheavlis, Perth, PH2 0NH.

This policy is sold, arranged and administered by HomeServe, which is a trading name of HomeServe Membership Limited, Cable Drive, Walsall, WS2 7BN (registered in England company no. 2770612) which is authorised and regulated by the Financial Conduct Authority (FCA) for insurance mediation activity under Financial Services Register number 312518. The regulatory status of Aviva Insurance Limited and HomeServe can be checked by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (call rates may vary).

For your information
As a homeowner you are generally responsible for the water supply pipe from where it enters your home up to the stop tap, which could be inside, or in some instances, outside your property boundary line. If your water pipe suffers a leak or burst, which may result in you being without water, it is generally your responsibility as the property owner to sort it out. This responsibility may be shared with neighbouring properties.

*Calls may be recorded for quality control and training purposes. Calls to 0800 numbers are free from landlines and mobile phones, and will not be taken from your mobile phone inclusive call minutes. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.

Please note, your local authority may provide a pest control service to its residents. Please contact them directly for details.

If you suffer a gas leak, you should first call the National Gas Emergency Service immediately on 0800 111 999.

Terms and Conditions of voucher offer

  • The offer is available with new policy purchases of HomeServe Cover 8, purchased on homeserve.com between 24th November 2015 and 9am on 22nd December 2015.
  • The full list of eligible products include:
    • HomeServe Cover 8 (£0 excess variant at £19.50 per month)
    • HomeServe Cover 8 (£50 excess variant at £9.50 per month)
  • The offer is not available for purchases of HomeServe Cover 8 including an Annual Boiler Service.
  • Only one offer per household
  • Not to be used in conjunction with any other offer
  • If you cancel your policy within the first 28 days you will not receive the voucher
  • The voucher will be sent by Royal Mail recorded delivery after the first 28 days of the policy start date and within 8 weeks
  • No cash alternative will be offered
  • HomeServe staff are not eligible for this offer
  • HomeServe reserves the right to withdraw this offer at any time
  • Separate terms and conditions apply for the vouchers as specified by the retailer
  • If HomeServe is not able to fulfil the voucher, an alternative voucher of equivalent value will be provided