Some information has changed
HomeServe Cover 8
Defaqto 5 Star rated HomeServe Cover 8 can cover you for problems with your gas central heating and a range of plumbing, electrical wiring, security and pest problems.
You can help protect yourself from the cost of dealing with a boiler breakdown, burst water pipes, blocked sinks and drains, seized and dripping taps, electrical wiring damage, securing your property and rats, mice, wasp and hornet infestations.
When things go wrong, a HomeServe approved engineer will be there to help get things sorted.
This policy is sold, arranged and administered by HomeServe and underwritten by Inter Partner Assistance SA.
To read more about the benefits of this cover being rated 5 Stars from Defaqto, please click here.
- Water supply pipe
- Plumbing and drains
- Electrical wiring
- Pest infestations
- Security and roofing incidents
- Internal gas supply pipe
- Gas central heating breakdown
While cover includes many things, there are some exclusions. Please refer to the Summary of Cover.
Who can buy HomeServe Cover 8?
People who are
Landlords / tenants
People who live in
Houses & bungalows
Flats & mobile homes
Homes heated with
For full eligibility information please see 'Are you eligible to apply?' in the important information section below.
Frequently asked questions
How do I apply for this policy?
To apply for this policy, please click 'Apply online'.
To make the application process as smooth as possible, please make sure you have the following information to hand:
- Details of the property you want to cover
- A valid email address
- Type of heating
- Your boiler make
- Credit / debit card or bank details (for direct debit payments)
How soon after purchasing can I make a claim?
This policy has an initial 14 day exclusion period within which you will not be able to make a claim. Please see the policy documents for more details.
How do I make a claim?
First, check that your problem is covered by checking your policy documents.
If the incident or emergency is covered by your policy, please visit our claims page to find out how to register your claim or call 0800 923 8010.*
How does HomeServe vet their tradesmen?
We're careful to vet all HomeServe approved tradesman. We do this by:
- Inspecting jobs upon completion
- Taking a copy of their Public Liability Certificate
- Validating their relevant trade certificates
- Getting them to agree to our Service Level Agreements and Key Performance Indicators
- Getting them to sign the HomeServe Health and Safety Statement
Prices include all fees and Insurance Premium Tax (IPT).
Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Flats, maisonettes, mobile homes, bedsits, sub-divided homes and let and sub let properties are not covered.
Are you covered elsewhere?
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy so you are not paying for cover you do not need.
What happens after the first year?
The price may increase at renewal. Currently customers in their second year are paying £198 for this policy provided they have made no claims. If you pay by Direct Debit or credit/debit card, excluding Maestro payments, your cover will automatically renew unless you tell HomeServe otherwise. If you choose any other method of payment you will be sent an invitation to renew prior to your renewal date.
Who provides this cover?
This policy is underwritten by Inter Partner Assistance SA (IPA) which is fully owned by the AXA Assistance Group. Inter Partner Assistance SA is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA's Financial Services Register Number is 202664. IPA’s registered UK address is The Quadrangle, 106 - 118 Station Road, Redhill, Surrey, RH1 1PR (registered company number FC008998).
This policy is sold, arranged and administered by HomeServe, which is a trading name of HomeServe Membership Limited, Cable Drive, Walsall, WS2 7BN (registered in England company no. 2770612) which is authorised and regulated by the Financial Conduct Authority (FCA) for insurance mediation activity under Financial Services Register number 312518. The regulatory status of IPA and HomeServe can be checked by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (call rates may vary).
Please refer to 'Who provides this policy?' in the Summary of Cover.
For your information
As a homeowner you are generally responsible for the water supply pipe from where it enters your home up to the stop tap, which could be inside, or in some instances, outside your property boundary line. If your water pipe suffers a leak or burst, which may result in you being without water, it is generally your responsibility as the property owner to sort it out. This responsibility may be shared with neighbouring properties.
HomeServe Membership Limited (“HomeServe”) Cashback Terms & Conditions
HomeServe’s £100 cashback offer (“the Offer”) is valid for customers who are eligible for and purchase the HomeServe Cover 8 insurance policy (“HomeServe Cover 8 Policy”) from HomeServe. The Offer is available for the first year of cover only.
A £100 cheque in the name of the first named policyholder will be sent to the insured address within 17 weeks of the applicable policy start date.
In order to be eligible for the Offer, the policy must still be in force 13 weeks after the policy start date and all due premiums paid to date.
HomeServe reserves the right to withdraw this offer at any time
If the cashback cheque is sent and the policy is cancelled within 12 months of its start date HomeServe has the right to deduct a proportionate amount of cash back from any refund due or to recover the amount from you.
The Offer is not to be used in conjunction with any other offer and the Offer may be withdrawn at anytime.
The Offer is only available to customers who haven’t previously held a HomeServe Cover 8 Policy.
The Offer is not available for renewing customers who have received cashback in their first year of cover.
There is a limit of one cashback payment for each policy purchased and with a limit of one policy per household.
For any queries regarding the Offer once you have purchased the policy or if you have lost or not received your cashback within 17 weeks please contact HomeServe
The Offer is for new customers only
*Calls may be recorded for quality control and training purposes. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.