Power socket problems

So, the power socket near your TV unit isn't working and your favourite TV show is about to start. Fear not, we've prepared some useful tips to help you diagnose the problem.

  • To check for faulty sockets throughout your house, plug an appliance into each of them to see if it has power.
  • Before you start any repairs, switch off the power at the mains supply.
  • Remove plugs from the socket outlet carefully. Pulling out a plug by the cable could damage the contact between the plug and socket outlet. This can result in the plug overheating, its wires becoming loose or even an electric shock (if the earth wire is disconnected).
  • Check the plug and socket outlet for burn marks, buzzing or crackling or excessive heat. If any of these things happen we advise you to call in a qualified electrician soon as possible.

Tips for the future

Use plugs with the British Standard Safety Stamp – they're guaranteed to have live and neutral pins with insulating sleeves that enable safer insertion and withdrawal.

Check the shutter mechanisms in the sockets in your home close when removing plugs. This is an important safety precaution if you have young children who like to put their fingers in places they shouldn't!

Important information regarding our DIY help and advice

We try to make the advice on our website (www.HomeServe.com) as useful and reliable as possible. However, the purpose of this advice section of the website is to provide homeowners and private landlords with general guidance and useful tips only. It doesn't necessarily deal with every important topic or cover every aspect of the topics with which it deals and might not be relevant or appropriate in all circumstances. It is not designed to provide professional advice or financial advice and should not be relied on as such. Click here to read the disclaimer in full.

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