Fixed-price repairs FAQs

How do I book a fixed-price repair?

Please call one of our advisors on 0800 247 999 - they will guide you through the process of booking a repair.

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How does the appointment system work?

The appointment system allows appointment slots to be booked for non-emergency jobs or planned repairs, at a time that is convenient to you. In an emergency we aim to have a tradesman at your home within two hours.

Simply book the tradesman you need by calling our advisors on 0800 247 999.

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Can I book a fixed-price repair online?

You can currently only book a repair by calling one of our advisors on 0800 247 999. Customers can only book jobs for uncontrollable emergencies and emergency repairs via the telephone.

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What payment methods can I use?

Payment can be made via credit or debit cards. We do not take cheques or cash. Card details will be taken by one of our advisors when you book a job.

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How much will I pay for my repair?

We always quote you a fixed price for our repairs (this includes parts, labour and VAT). This price won't change, even if the repair takes longer to fix than we expected. Plus, we don't charge a call-out fee. So you can be sure that the price you're quoted when you first call us is all you'll ever pay.

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