General
Please call us on 0800 694 4167. You will need to provide us with your name, address and telephone number in order to amend your marketing preferences. Alternatively, you can email us these details.
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We’re careful to vet all our approved tradesman. We do this by:
- Visiting their premises
- Taking a copy of their Public Liability Certificate
- Validating their relevant trade certificates
- Getting them to agree to our Service Level Agreements, Key Performance Indicators, expected work standards and our standard processes and procedures
- Getting them to sign the HomeServe Health and Safety statement
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Eagle eyes! Yes, you're right. We’ve recently re-launched our site and have made lots of changes that should make it much easier for you to:
Plus, we've completely reworked our DIY help and advice section. It's full of videos and articles that can help you complete just about any DIY job around the home – and much more. So if you're ever stuck for answers, you know where to look.
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Our new site has been optimised for Internet Explorer 7 and above, Safari, Firefox and Chrome. If you’re using Internet Explorer 6 the pages might take a little longer to load. If this is the case you might want to consider upgrading to a newer version of Internet Explorer.
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Although our site has been optimised for use in a variety of Internet browsers, Firefox occasionally has problems displaying PDF documents. Therefore we recommend that you view our website in a different browser, such as Internet Explorer 7, Safari or Chrome. Alternatively, try saving the policy documents to your computer’s desktop and opening them from there.
Phone us on 0800 694 4167 and we can cancel the policy or transfer it into another name at the same address.
Alternatively you can write to us at:
Customer Administration
HomeServe Membership Ltd
Cable Drive
Walsall
WS2 7BN
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