Furniture warranties and repairs

• Is my warranty still valid?
• What does this mean for me?
• What has actually changed?
• What does a policy administrator do?
• When is this effective from?
• Who are Castelan?
• Are Castelan FSA registered?
• Do Castelan have a website?

Please note, HomeServe sold its retail warranties and furniture repair business to Castelan Ltd. on 11 July 2011.

Is my warranty still valid?

Yes – your policy is still completely valid. All that has changed is that instead of being administered by HomeServe it is now administered by Castelan.

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What does this mean for me?

Your contact number and address remain unchanged for any claims, policy administration queries or complaints.

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What has actually changed?

Only the administrator of the policy – there is no change to the underwriter, claims procedure, or any of the terms and conditions of your policy.

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What does a policy administrator do?

The policy administrator issues certificates of insurance, deals with administrative matters such as address changes and handles claims on behalf of the underwriter.

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When is this effective from?

The change of administrator took place on 11 July 2011.

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Who are Castelan?

Castelan was formed in 2011 specifically to buy the retail warranties business from HomeServe, and completed this purchase on 11 July 2011. The staff of the retail warranties business transferred from HomeServe to Castelan.

Castelan Limited is registered at Alpha House, Sunnyside Road North, Weston-super-Mare, North Somerset, BS23 3QY, and can be contacted on 0870 320 3333.

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Are Castelan FSA registered?

Yes. You can check this on the FSA website here.

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Do Castelan have a website?

Yes, click on the following link to reach the Castelan website.

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