Frequently asked questions (FAQs)
Find the answers you need to keep things simple.
If you don't find what you're looking for, please Contact us so that we can help.
Fixed-price repairs
- How do I book a fixed-price repair?
- How does the appointment system work?
- Can I book a fixed-price repair online?
- What methods of payment can I use?
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Home emergency insurance
- How do I make a claim?
- What is the definition of an emergency?
- What happens to my home emergency insurance if I move house?
- What are the eligibility criteria for home emergency insurance?
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Warranties
- What are your telephone opening hours?
- Can I make contact by email?
- How can I get a copy of my Certificate of Insurance if I've lost it?
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