Satisfaction Survey

Your feedback

Are you a Homeserve customer? What did you think of our service?

You feedback is valuable; we use it to ensure our tradesmen meet our standards and we reward those that do with more work.

We are grateful for feedback on every aspect of your experience with Homeserve, it helps to ensure we're providing the best service in every area.

Claims Experience Questionnaire

Satisfaction Survey
Personal Details
Homeserve Reference
Survey Questions

1. Was your call answered promptly and courteously when you called Homeserve?

2. Was our adviser able to understand and help you with the difficulties you were experiencing?

3. Did we arrange the initial visit quickly and conveniently for you?

4. Did we always keep you informed of the progress of your fault?

5. Did our representative attend at the pre-arranged time slot?

6. Was our representative polite, friendly and efficient?

7. Was our representative wearing a Homeserve branded uniform?

8. Was the problem/fault rectified on the representatives first visit?

9. If the problem/fault was not resolved on the first visit did the representative explain what would happen next in order to complete the work?

10. When considering the entire service delivered from calling to make your claim through to and including the attendance of the contractor, would you consider it to have been?

* Required Fields. 

If you are contacted as a result of this survey, it will only be to discuss your experience when you put in a claim or booked a repair service from Homeserve. Your email address will not be used for any marketing purposes. This data will not be stored for any other purpose and will be deleted from our online database after 30 days.  If you have any concerns, please contact webteam@homeserve.com