Terms of use

General

Welcome to www.homeserve.com (the 'Website') owned and operated by Homeserve Membership Limited, a company registered under company number 02770612 in England and Wales with VAT registration number 559 6696 69 and with its registered office at Cable Drive, Walsall, WS2 7BN ('Homeserve', 'us', 'we' or 'our' for short). 'You' and 'your' means you as the user of the Website.

Terms that apply to your use of our website

Our agreement

These terms of use together with our Privacy Policy (collectively the 'Agreement') govern your use of the Website. You should read the Agreement prior to using the Website and by continuing to use the Website you are signifying that you agree to the terms. If you do not agree to the terms of the Agreement you should not use the Website. You may also save and/or print out a copy of the Agreement for future reference.

If you are uncertain about any of the terms of the Agreement, please email us or write to us at the address below (see the 'Contact us' section) and we will respond to your query as soon as we can.

Purchases made via the website

Additional, separate terms and conditions also apply to each product and service purchased through the Website ("Additional Terms"). You should read the applicable Additional Terms prior to applying for a particular product or service. If there is any conflict between this Agreement and the Additional Terms, the Additional Terms will take priority in respect of the product or service in question. For the purposes of this Agreement, products and services include any insurance or financial service as well as repair services shown on the Website.

Changes to this agreement

We may from time to time make changes to the terms of the Agreement. Please review the Agreement from time to time to ensure that you are aware of any changes made by us. If you do not agree to such changes, you should not use the Website.

Accessing our website

Access to the Website is permitted on a temporary basis. Access to the Website is dependent upon availability of the World Wide Web and we accept no responsibility for your inability to access the Website arising out of circumstances beyond our reasonable control. We reserve the right to withdraw, disable or amend access to the Website without notice. In addition, we reserve the right to disable your access at any time if, in our opinion, you have failed to comply with any of the provisions of the Agreement.

Reliance on information posted on our Website

Commentary, information and other materials posted on the Website are not intended to constitute professional advice and should not be relied upon in this way. Important information regarding our DIY Help and Advice section of our Website can be found here and should be read before using that section.

Linking to our Website

You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. You must not link to our Website in anyway which suggests any form of association, approval or endorsement on our part where none exists. You must not remove or obscure (by framing or otherwise), any copyright notice, advertisement or other information published on the Website. The Website must not be framed on any other website. We reserve the right to withdraw linking permission without notice.

Permission to use our Website and its content

We (and/or our licensors) own the content, graphics, text, photographs, logos, marks (including the registered trade mark 'HomeServe') and other contents of the Website (collectively the “Materials”). The Materials are protected by various intellectual property rights including copyright, trade mark and database rights.

We expressly reserve all intellectual property rights in the Materials and, other than set out below, no right or licence is granted to you to use any Materials.

You are only permitted to retrieve and display the Materials on a computer screen, store Materials in electronic form on disk (but not on any server or other storage device connected to a network) and print one copy of such Materials for your own personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Other than set out above, you may not reproduce, modify, copy, distribute, display, broadcast, transmit or use any of the Materials without prior written permission from us.

Third-party sites and content

Whilst the Website may contain links to third-party websites they should not be regarded as an endorsement, affiliation or association with the third-party website in question. If you decide to visit any third party website you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites and assume no liability for their content. Please remember that when you use a link to go from our Website to another website, our Privacy Policy will no longer apply. Please make sure you read the rules and policies relating to that website before proceeding.

Making a purchase

Availability of products and services

Unless we tell you otherwise, the products and services on the Website are available only to residents of mainland England, Wales and Scotland. The information on the Website is only aimed at these residents and, unless we tell you otherwise, we will not accept orders or applications from anyone else. The telephone numbers provided (and any telephone call costs quoted) only apply to phone calls made from within mainland England, Wales or Scotland.

We make no representation that any material, product or service on the Website is available or appropriate for use in other countries or comply with their laws. If you access this Website in another country, you are responsible for making sure you comply with local laws.

Ordering products and services via the Website

As previously stated, Additional Terms also apply to each product and service purchased through the Website. You should read the applicable Additional Terms prior to applying for a particular product or service.

We may change the price and details of products and services (including any offers) at any time before we accept your order to purchase them.

All products and services are subject to availability. Where any product or service turns out to be temporarily unavailable, we may offer a replacement product to you. You have the right to accept or refuse this replacement product. If you choose to refuse it you will be able, at your option, to either order another product or service from our Website or cancel your order and claim a refund.

All orders are subject to acceptance by us. Homeserve uses its reasonable endeavours to keep copies of all orders placed for products and services by you, but cannot guarantee that it will keep a copy of every order for an unlimited time due to the number of orders it receives.

Acceptance of orders by HomeServe

Once an order is accepted and confirmed by Homeserve a binding contract is formed. You should print out a copy of the Additional Terms applicable to the product or service you purchase and keep a copy of the confirmation of purchase in a safe place as a record of each transaction.

Your rights to cancel a purchased product or service will be set out in the Additional Terms for that product or service.

Contracts with Homeserve are concluded in English and all communication between you and us will be in English.

Prices and payment

The price of products and services on the Website will be as quoted on the Website from time to time, except in the case of obvious errors. All prices are inclusive of VAT or Insurance Premium Tax as appropriate. We may change the price and details of products and services (including any offers) at any time before we accept your order to purchase them.

We accept payment via a number of methods, details of which are set out in the Additional Terms applicable to each product or service. Please check the Additional Terms for details. Where we accept credit or debit card payments, the following can be used via our SSL secure payment system or by phone:

  • VISA
  • Delta
  • MasterCard
  • Maestro

We may charge your credit card or debit your bank account before we provide the product or service to you. All credit card payments are subject to validation checks and authorisation by the card issuer.

You promise that if you are purchasing something from us or our partners that any credit information you supply is true and complete, charges incurred by you will be honoured by your credit card company and you will pay the charges incurred by you at the posted prices, including any applicable taxes.

Communication between you and us

If you need to contact us about anything relating to the Agreement, you can do so using the details in the "Contact Us" section below. If we need to contact you, we will do so by telephone, email or post to the telephone number, email or postal address provided by you during the order process or during any subsequent correspondence.

Limits on our responsibility to you

We are careful about the content we display on our Website and we try to ensure that the Website is safe to access and use but errors (including inaccuracies and typographical errors) and defects may occur.

Whilst we reserve the right, at any time and in our sole discretion, to correct any errors or omissions, make changes to the features, functionality or content of the Website and to edit or delete documents, information or other content on the Website, the Website is provided without any guarantees, conditions or warranties. As such, we cannot guarantee that the Website is or will be error free, free of viruses or other harmful components or that defects will be corrected.

As far as the law allows, we exclude all statements, terms and warranties that may be implied. We will not, under any circumstances, be responsible for any losses you suffer as a result of using this Website that are not as a direct consequence of our behaviour and that we could not have been expected to foresee. In particular, we will not be responsible for losses related to any business (including profits), loss of data or loss of goodwill, whether these losses are direct, indirect, or for any indirect financial (or monetary) losses.

This does not affect our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or for any other liability which cannot be excluded or limited under applicable law.

Our responsibility to you for each product or service purchased will be as set out in the Additional Terms applicable to the product or service in question.

Your statutory rights are not affected by anything in this Agreement.

Legal compliance and applicable law

You agree to comply with all applicable laws and regulations in England and Wales or (if you live in Scotland) Scotland in connection with your use of the Website and any Materials.

The laws of England and Wales apply to and govern any dispute arising out of or in connection with the Agreement or its subject matter (including non-contractual disputes or claims). All disputes relating to this Agreement or our Website shall be subject to the jurisdiction of the courts of England, Wales or Scotland. You should read the applicable section of the Additional Terms in respect of any dispute arising out of or in connection with the purchase of any product or service.

Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed so that it is compliant with applicable law and the remaining portions shall remain unaltered and in full force and effect. To the extent that anything in or associated with the Website is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any terms of this Agreement shall not be construed as a waiver of the term or the right to enforce it. Our rights under this Agreement shall survive any termination of this Agreement.

Contact us

If you have any concerns or queries about material that appears on our Website please email us at or write to us.