New Homeserve website solves the problem of home emergency repairs

Home emergency specialists, Homeserve solve the problem of finding reliable tradesmen in an emergency with the unveiling of their new website - www.homeserve.com

In a fresh approach to home emergency repairs, customers can access approved emergency tradesmen in their area to carry out repairs for an up front fixed fee.

The fixed price quote is available instantly online for emergency repairs from one of 10 different types of tradesmen, including plumbers, electricians and CORGI engineers and includes everything it takes to get the problem fixed - call out, parts, labour and materials.

Customers who wish to book, call a free-phone number 24 hours a day, 365 days a year to arrange a convenient appointment.

A FTSE 250 company, Homeserve already provide expert 24-hour home emergency repairs and cover for some of UK's biggest companies, making over 1.1 million repairs last year alone.

The new service gives consumers, who don't have the back up of emergency cover, the opportunity to access emergency repairs and to take out home emergency policies direct from the company.

Charlie Herbert, Marketing Director at Homeserve plc, said today,

"We're addressing the lack of transparency in home emergency repairs. Getting a tradesman you can trust can be a problem and getting a quote over the phone is equally difficult. By vetting and monitoring our tradesmen, Homeserve act as the next best thing to a recommendation from a friend".

Website highlights

The interactive website gives consumers access to all of Homeserve's services, including:

Repair Services

Homeserve tradesmen are thoroughly vetted, and customer feedback on their work is continually monitored to ensure they're up to standard. Available tradesmen include: plumbers, CORGI engineers, electricians, glaziers, locksmiths, pest controllers, furniture repairmen and kitchen appliance repairmen.

Emergency Cover

From broken boilers to burst pipes, Homeserve emergency cover protects customers when something goes wrong. They get access to a 24-hour emergency hotline and a hassle free claim service with no forms to fill out. Policies available include; Plumbing and Drainage Cover, Electrical Emergency and Breakdown Cover and Gas Boiler Breakdown Cover.

Help and advice

The website also offers handy DIY hints and advice for home emergencies, including burst pipes and leaks, blocked toilets and flood damage.

The launch of www.homeserve.com is the first phase in the company's internet strategy. Charlie Herbert adds: "The new website isn't a departure from our overall strategy, we're just offering something we're already good at to non-policy holders and consumers who weren't able to access our services before".

Over time, customers will be given the option of online bookings and the number of trades available from the website will be developed in response to customer feedback to make it the "number one website in the UK for finding a reliable tradesman".

Enquiries

The Press Office - 01922 659783

Notes to Editors:

A FTSE 250 company, Homeserve are one of the UK's leading home emergency services, providing emergency call out and insured repair solutions for some of the country's biggest companies and now direct to residential customers too.

Last year the company made over 1.1 million repairs at a rate of nearly 95% satisfaction and with the launch of www.homeserve.com, those numbers are set to grow.

From head office in Walsall to Home Service USA, the company employs 4000 staff worldwide, and HomeServe Membership has consistently been voted, by its staff, as one of the Sunday Times Top 100 companies to work for, over the last four years.