How to make a claim

Plumbing & gas problems

If you have a plumbing, drainage or gas problem you can now make a claim online.

Make a claim online

All other problems

For all other claims please call us on 0800 24 7 999* and select option 1 to discuss your claim.

Lines are open 24 hours a day, 365 days a year.

0800 24 7 999 *

Coming soon

You will soon be able to make a claim online for electrical problems, change your appointment slot and have the ability to track your claim.

Handy Tips

Plumbing Tip – If plunging fails try 1/3 cup of vinegar and another of bicarbonate of soda to dissolve grease blocking your drain.

Plumbing Tip – If your toilet won’t flush, you can still use your loo. Use half a bucket of water to wash the waste down the outlet.

Boiler Tip – Lost your boiler manual? Find a copy at your boiler manufacturer’s website, or try

Got a question?

For all other claims, please call us on:

0800 24 7 999*

Using a text phone? Dial 18001 0800 694 4167*

For general enquiries, lines are open:

  • Weekdays 8am - 8pm
  • Saturday 8am - 4pm
  • Sunday 10am - 4pm

Emergency hotline open 24 hours a day, 365 days a year.

Join the HomeServe social network

You can talk to us online using both Twitter and Facebook, or visit our YouTube channel for expert DIY video guides.

Important information about help and advice
We try to make the advice on our website ( as useful and reliable as possible. However, the purpose of this advice section of the website is to provide homeowners and private landlords with general guidance and useful tips only. It doesn't necessarily deal with every important topic or cover every aspect of the topics with which it deals and might not be relevant or appropriate in all circumstances. It is not designed to provide professional advice or financial advice and should not be relied on as such. The full disclaimer regarding HomeServe help and advice can be found on the website at the following page:

*Calls may be recorded for quality control and training purposes. Calls to 0800 numbers are free from landlines and mobile phones, and will not be taken from your mobile phone inclusive minutes.