Complaints data

We make sure that we respond to and resolve customer complaints quickly and fairly. And we're happy to show you how we do this. See the table below for more information.

Firm name: Homeserve Membership Limited
Other firms included in this report (if any): None
Period covered in this report: 1 April 2011 to 30 September 2011
Brands/trading names covered: HomeServe

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Banking	-	-	-	-
Home finance	-	-	-	-
General insurance and pure protection	8,413	9,057	80	38
Documention, life and pensions	-	-	-	-
Investments	-	-	-	-

This equates to 34 complaints received per £1 million annual relevant income (based upon our most recent annual financial statement).