Values and Vision

Our vision

Our vision is to be “Your Home Emergency Service Worldwide”. We're meeting this by providing home emergency cover and carrying out high quality repairs.

Last year alone we completed over 1.1m repairs over the whole range of trades.

We aim to:

  • Delight our customers by putting them at the heart of everything we do
  • Be the best in the world at what we do
  • Engage and develop great people
  • Combine ‘entrepreneurial spirit' and a ‘culture of discipline'
  • Act with passion, integrity and determination

How we deliver our vision - our values

In every area of our business you'll find dynamic and ambitious people, driven to succeed.

Our Leadership Excellence Framework cascades our core values throughout the company:

  • Communication & Engagement: We all communicate with passion and credibility to influence, enthuse and energise our peers, team, customers and the broader community.
  • We always encourage, value and act on feedback.
  • Customer Champion: By putting the customer at the heart of everything we do, we all become customer champions.
  • Strategic Thinking: We integrate our broad business knowledge and analytical insight to shape and articulate a clear and strategic direction.
  • Leading teams & Individuals: We inspire, motivate and lead to achieve our vision, recognise and reward success. 
  • We provide development and support to empower individuals and teams to succeed.
  • Results Orientation: We deliver strategies and business results by setting clear, stretching goals and challenging the status quo. 
  • We foster a culture of continuous improvement and achievement.
  • Leading Change: We all recognise and embrace the need for change, and understand the organisational impact. We always lead and manage successful transformational change.
  • Commercial Acumen: Demonstrates entrepreneurial spirit and sound commercial judgment. Anticipates and responds to trends and changes in the external environment.
  • Self Awareness and Professional Growth: Being responsible for and recognising your personal impact. Taking ownership for your own continuous personal development.
  • Relationship Management: Builds collaborative, enduring partnerships with key stakeholders that consistently delivers win-win outcomes.